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ā06-25-2021 03:42 PM
HI there we are want to display the incident description and and not just the short description when a user views their incidents on the my requests page of the service portal. as the first item on the activity tab as shown below.
what is the best way to do this
Solved! Go to Solution.

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ā06-25-2021 08:24 PM
Hi
In the Service Portal, Check for the page name as highlighted in the below screenshot.
Now, Navigate back to Native UI and Search for Widgets in the Service Portal module. Search for "Ticket Conversation"
Open the record. In the Body HTML Template add the below line as highlighted.
<p>{{data.description}}</p>
In Server Script, add the below line as highlighted.
data.description = gr.getDisplayValue('description');
Click on Update. Now navigate to portal.

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ā06-25-2021 08:24 PM
Hi
In the Service Portal, Check for the page name as highlighted in the below screenshot.
Now, Navigate back to Native UI and Search for Widgets in the Service Portal module. Search for "Ticket Conversation"
Open the record. In the Body HTML Template add the below line as highlighted.
<p>{{data.description}}</p>
In Server Script, add the below line as highlighted.
data.description = gr.getDisplayValue('description');
Click on Update. Now navigate to portal.
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ā06-27-2021 04:22 PM
thanks

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ā06-29-2021 05:37 AM
You need to clone the widget to edit. Replace the cloned widget on the page.
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ā09-20-2021 06:56 PM
Thanks very much for this. i have cloned the old widgets, and create the new widget and updated it but now struggling to replace the old widget with the now one and i have not use portal designer before