Email notification gets sent out twice

joshmorris · 3 weeks ago

Hi,

Does anyone have any idea when this email notification is triggered it sends the notification twice?

SP22 · 3 weeks ago

Hi @joshmorris ,

Could you please change the state changes to 'error' instead of when the state is 'error'.

Thanks
SP.

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Chaitanya ILCR · 3 weeks ago

Hi @joshmorris ,

change the condition to State Changes To Error and check.

the state changes to error only once but it will stay as error for much time and if any update is made to the flow context record this condition meets again and sends the email

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

View solution in original post

Bhuvan · 3 weeks ago

@joshmorris

I believe below knowledge article is related to your issue, check if record updates are happening multiple times in Flow which in turn is triggering multiple notifications. Your email notification is based on 'updated' condition, check table record -> history -> list to see if update is multiple times and compare with sys_email table to check what triggered these notifications. Your filter condition for update would match multiple times and in turn triggering notifications for every update, fine tune the filter conditions to trigger for unique change condition [changes to].

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863677

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

Bhuvan · 3 weeks ago

@joshmorris

Did you get a chance to review this ? I provided the same information along with knowledge article on multiple notifications triggering due to invalid update match conditions and changing filter conditions would fix the issue.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Chaitanya ILCR · 3 weeks ago

Hi @joshmorris ,

change the condition to State Changes To Error and check.

the state changes to error only once but it will stay as error for much time and if any update is made to the flow context record this condition meets again and sends the email

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya