Email notification gets sent out twice

[joshmorris]

Hi,

Does anyone have any idea when this email notification is triggered it sends the notification twice?

[SP22 · Accepted solution]

Hi @joshmorris ,

Could you please change the state changes to 'error' instead of when the state is 'error'.

Thanks
SP.

[Chaitanya ILCR · Accepted solution]

Hi @joshmorris ,

change the condition to State Changes To Error and check.

the state changes to error only once but it will stay as error for much time and if any update is made to the flow context record this condition meets again and sends the email

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@joshmorris 

It's triggering 2 times at the same time or there is some gap?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SP22 · Accepted solution]

Hi @joshmorris ,

Could you please change the state changes to 'error' instead of when the state is 'error'.

Thanks
SP.

[Bhuvan]

@joshmorris 

Change your email notification configuration 'weight' from '0' [default] to a higher number [for example, 10].

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829694

https://www.servicenow.com/community/itsm-forum/avoiding-duplicate-notifications-when-quot-assigned-...

Go to Notification -> Advanced -> When to send section to change the weight settings.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan · Accepted solution]

@joshmorris 

I believe below knowledge article is related to your issue, check if record updates are happening multiple times in Flow which in turn is triggering multiple notifications. Your email notification is based on 'updated' condition, check table record -> history -> list to see if update is multiple times and compare with sys_email table to check what triggered these notifications. Your filter condition for update would match multiple times and in turn triggering notifications for every update, fine tune the filter conditions to trigger for unique change condition [changes to].

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863677

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan