Exclude specific user from receiving notification based on ownership group

[arijtis]

There are few KM expiry related notifications.
Is it possible to exclude a specific individual from receiving notification based on ownership group of the articles.
Suppose I am in multiple ownership groups but I only want to receive notifications for articles in ABC ownership group and not for rest of the group I am part of. Could this be achieved anyway?

#knowledge  #notification 

[Ankur Bawiskar]

@arijtis 

you might have to tweak the OOTB scheduled job, notification etc

there is already OOTB scheduled job for this "Notification for Article Expiry Warning" which runs first day of each month for articles expiring in the next month.

OR

you can have before update business rule on sys_email table and remove that user from recipient list.

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[Ankur Bawiskar]

@arijtis 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[arijtis]

Hi @Ankur Bawiskar , I don' think we need to change anything in the scheduled job for this case, correct me if I am wrong and how can we do that?

OR 

If we create a before BR on sys_email table, would that solution be scalable and maintainable? Because then there could be multiple users who want the same with their own set of ownership groups.

Thanks,

Arijit

[Ankur Bawiskar]

@arijtis 

scheduled job just triggers the event and I believe it picks recipient from Who will receive tab then it won't help.

yes you can use before insert BR on email table and check which recipient you want to skip based on email is sent for which KB

If my response helped please mark it correct and close the thread so that it benefits future readers.