Hide 'Close Incident' button based on 'State' == Resolved

Pierre5 · ‎09-24-2019

Dear Community,

I was wondering if someone could help with the following…

We need to hide the ‘Close Incident’ button (affect all users) when the ticket is in a ‘State’ of Resolved. It currently serves no purpose at present, and that confuses some people. incident.[incident]

I’m a novice, so any instructions or advice would need to be perfectly clear. Baby steps would be nice. 🙂

Your help will be much appreciated.

Kind regards,

Pierre

Omkar Mone · ‎09-24-2019

You will have to put that in the condition as well.

(current.incident_state != '1' && current.incident_state != '7' && current.incident_state != '6') && (gs.hasRole("itil") || gs.hasRole("itil_admin") || current.caller_id == gs.getUserID() || gs.hasRole("admin"))

Hope you got the resolution with my help.

Can you mark correct answer to close this thread?

Regards,

Omkar Mone

View solution in original post

Pierre5 · ‎09-24-2019

Hi Omkar,

Thanks for this, although when I tried, it looked exactly the same, even after logging out and back in.

Omkar Mone · ‎09-24-2019

Hi Pierre

Just for testing can you remove all the conditions and just keep current.incident_state != '6'.

Let me know.

Regards,

Omkar Mone

Pierre5 · ‎09-24-2019

Nope... that didn't work either.

Pierre5 · ‎09-24-2019

My changes are a part of an update set. Would that make a difference?

Pierre5 · ‎09-24-2019

Does this help?