How can I create a report to show all closed tasks and resolved incidents for today?

[chaserich]

My team works on both Incident's and Tasks.   I am trying to build a report that will show all closed/resolved tasks and incidents today.   Ideally it would show when one of my team members marks it as resolved/closed and not the systems reporting of closed (I believe there is a waiting period to be reopened).

I have what I believe is a working version of the report for Incidents only, however I can't think of a way to combine the two reports.

Appreciate any advice I can get.

Have a great day!

-Chase

[Travers M]

Use Assignment Group then is and then type this in the box

javascript:getMyGroups()

You'll want to do that for both conditions

[Stefan Baldhof1]

Chase Richardson wrote:
...I do have the assignment group setup in the top section of conditions, but I'm assuming the OR conditions are overriding that.

Correct, you have to define this Assignment Group condition in every "OR" branch then.

[chaserich]

Thank you, that definitely seems to have gotten me a lot closer to what I'm looking for with this report.   However it's still showing incidents/tickets that were "closed" by a team member last week that the system hasn't closed until today.   Ideally I'm looking to ONLY see things that were set to closed/resolved by a team member today.

[Travers M]

That's the criteria that I use.   Now in our environment, our technicians can't actually close an incident, so the resolved on works for us.   You may need to adjust something that includes closed on today but wasn't updated by system (via autoclose)

[chaserich]

How did you walk to Incident.Resolved? Can't seem to get there.