How can I link a Story Record created from an INC in a Related List Tab on the INC
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04-21-2023 06:06 AM - edited 04-25-2023 08:51 AM
Hello All,
On our Incident form, I can currently 'Create Story' using UI Action button (see code).
var story = new GlideRecord("rm_story");
story.short_description = current.short_description;
story.description = current.description;
story.priority = 4;
story.state = -5;
story.insert();
action.setRedirectURL(story);
What I would like to do is create a Related Lists Tab on BOTH the Incident and Story forms/record that would list/show the associated records from each Incident and Story.
Original Request:
Can you please update the Incident record to display any related stories that were linked to this incident.
ADDITIONALLY I would like the Story record to be able to display any related Incidents.
ALSO - I would like both fields to AUTOPOPULATE with the appropriate related record Number.
Example: I was assigned an incident today. I created a story from that incident and sent it to the KSC EHR team for assignment. I don't recall the story number and I wanted to add new information to the story for the developer but I cannot recall the story number, it is not listed as a related record on the Incident, and now I have to do some create querying to try and find it.
Thank you for your anticipated help.
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04-21-2023 06:23 AM
Hi @Hola Ola ,
As you are creating story from incident record , so are you storing incident number on story in any field?
Can you please share screen shot for both forms i.e. incident and story?
Regards,
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04-21-2023 06:54 AM
Hello,
This is the script from the 'Create Story' UI Action on the Incident form:
var story = new GlideRecord("rm_story");
story.short_description = current.short_description;
story.description = current.description;
story.priority = 4;
story.state = -5;
story.insert();
action.setRedirectURL(story);
PIC 1 - Shows my Create Story UI Action Button on the INC form
PIC 2 - is the INC Related Link Tab that I want the Story Number/Record that is created from the Incident to display.
PIC 3 - is the STORY Related Link Tab that I want the INC Number/Record that is associated/created from the Incident to display
I hope these answers your question?