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05-31-2020 07:03 AM
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06-01-2020 02:12 AM
Hi,
that's correct
The UI action will only be shown when incident is in Resolved state.
For all other states it will be hidden
UI Action condition evaluate when form loads
Happy learning
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-01-2020 01:57 AM
Hi,
Is this UI action on incident table? if yes then you need to use choice value for resolved from state field
update as below; 6 means resolved
current.state == 6
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-01-2020 02:10 AM
Sir if I have to display Close button only when i click on Resolve .
So can I use this Condition like this: current.state!=6; ??? so for remaining state it would be hidden?
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06-01-2020 02:12 AM
Hi,
that's correct
The UI action will only be shown when incident is in Resolved state.
For all other states it will be hidden
UI Action condition evaluate when form loads
Happy learning
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader