How can we hide or show new tab as per role on service operation workspace

[Chandra18]

Hi, 

My requirements is : 

The new tab menu in service operation workspace (as per attached screenshot) should be hide for simple itil role user and for other should be visible. 

I have visit on https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-operat... 

I found it's coming by json but I didn't understand where I can put the condition. 

Please provide the resolution. 

Thanks in advanced 

[Chandra18 · Accepted solution]

Hi, 

I have achieved this requirements by modifying Access control list (ACL) for interaction and incident table on create. 

Thanks

[moeiz]

Hi Chandra, it would be great if you could provide the steps on how you achieved this.