how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?

[btreseder]

how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?

[Anurag Tripathi]

Hi Brenda,

Create a NEW script include

Name - ReopenCondition

client callable - true

SCRIPT -

var ReopenCondition= Class.create();

ReopenCondition.prototype = Object.extendsObject(AbstractAjaxProcessor, {

reopentask: function()

{

var thirtyDays = 30*24*60*60;

var closedTime = incident.closed_at.getDisplayValue();

var currentTime = gs.nowDateTime();

var difference = gs.dateDiff(closedTime ,currentTime,true);

if(difference < thirtyDays )

{

return false;

}

else

{

return true;

}

}

});

Now in your ui action REOpen you already have this as the condition

current.incident_state == 9

Now write this ni the condition part

current.incident_state == 9 && (new ReopenCondition().reopentask())

[btreseder]

I've done what you suggested but it didn't work. I opened a closed incident and the button is still there and it was closed over 30 days ago.

[Anurag Tripathi]

there is an oob field on incident "Closed" what is the value on that field?? I wrote my script on that field.

var closedTime = incident.closed_at.getDisplayValue();

If you are using any other field to check the date on which it was closed use that field in this line in the place of "closed_at"

[btreseder]

Ours is also 'closed_at' for the value.

[Anurag Tripathi]

and when you open and again close the incident...i think this value will get the current date time....The Incident you tested this, can you check what value does this field have for it.