how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?

[btreseder]

how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?

[Anurag Tripathi]

But wots the point of showing the ReOpen button when you its not supposed to do anything. It should be visible only where it is supposed to make any change , ie tickets that can be reopened.

[btreseder]

We have been having issues of employees using that button after 6 months has gone by. Most time their issue isn't the same, they just didn't want to fill out a new request.   So we would like to limit the button to 30 days of the closed state.

[Anurag Tripathi]

Exactly my point.

So here are your 2 options, choose and proceed

1) after 30 days passed since the ticket closed - reopen option not available

2) after 30 days passed since the ticket closed - reopen option available but thrown an error when clicked.

[btreseder]

yes, I think I prefer the first option where they don't even see it after 30 days.

[Slava Savitsky]

Consider using different statuses for this. Out-of-box you have Resolved and Closed statuses. Incidents can automatically go from Resolved to Closed after X days. Use glide.ui.autoclose.time system property for this. Then you could simply allow your users to reopen Resolved incidents but not Closed incidents.