How to add Business service field in the incident table for ATF

[ServiceNow Use6]

Hello,

I am told that we will not use any demo data from service now and all the data given by service now will be deleted (most of it). Now, I have been creating users and groups dynamically as required for my test case. Now, in the incident table, we have a field called Business Service. If I have to create a record for Business Service and pass it dynamically, in which table, I will have to insert the record. I see that it is referencing cmdb_ci table. But, in ATF, I am unable to find that field associated. Kindly help.

Regards

Suman P.

[Fabian Kunzke · Accepted solution]

Hello,

You will have to create a record in the table "Business Service" (cmdb_ci_service) first. There you should at least set the values "Name", "Business criticality" and the "Operational Status" to "operational" (ideally you want to add more details like support groups, owner etc.).

Only then will you be able to enter the newly created Business Service into the incident field "Business Service".

Hope this helps,

Regards

Fabian

[Deepa12]

Hi Fabian,

This post was helpful to create new value into business service field and pls let me how to deactivate the created new value into Business service field