Is it possible to view change requests on the Service Portal, this is to enable requestors to see the change request they made in the same way their incidents submitted is viewable on the Service Portal.Same thing with approvers, can they view the ch...
Hi,Is there an easy way to change the display value for a Checkbox field in the Service Portal (Ticket Fields widget), so that if display value is "true", change to "yes" and if display value is "false", change display value to "no".Best regards,
Hi All,I have to custom customer table (u_customer) which has a list of companies from core_company table.I want to create a Related Lists in the cmdb_ci form. which should have Edit option to pick up the customer from u_customer table and link to pa...
Hello,We have a problem to tracking incident near Breached. How to create Gauges to monitor incident near Breached.for user use Gauges monitor the incidentBest RegardsWirachat
Hi Guys, I am trying to send the attachments through web services and i am using the following business rulevar StringUtil = Packages.com.glide.util.StringUtil;var gr = new GlideRecord('sys_attachment');gr.addQuery('table_sys_id', current.sys_id);gr....
We are trying to check if a ticket was assigned to a specific group on a certain day. For example, We want to get a list of incidents that was assigned to Group A on a Wednesday. How can this be approached?
Dear ServiceNow Developers I made a custom incident table which was extended from the ServiceNow's default incident table.And as an index number of the incident report, I made a column "Call_ID" which is my custom column(please see picture 3...
When creating a new table which leads to the creation of a new module, I always notice that the menu name is same as the table name but in the name of the module, an addition 's' is added. for instance, If I create a table by the name mongoose_server...
I am writing an inbound action that looks for a specific subject so I added my contains filter in the conditions with my requirement. This works no matter what the case is as long as it matches the text, however when I write similarly the same thin...
Hi all,I have a Reference field field (using an Advanced 'javascript' qualifier) that, when you drop down to view the options, loads 20 results and then proceeds to display "Loading more results..." as you scroll through the list after every 20 entri...
I have a Record Producer that captures all the details for a standard change. Once submitted the Record Producer activates a Workflow that generates a series of change Tasks, based on the content of fields.Using this approach, how do I insert the v...
Hi All,This is a bit of a general question on what you think the best process would be:I work for a telecoms company, we have a massive physical network over which we provide various voice and data services to our customers. When we implemented Servi...
How do i check/audit the user activities in service-now?
how many ways to create a incidents in snow and is it possible to create an incidents by using emails. Could you please explain and provide the best practises to me to proceed to learn the same. Thanks in advance.
