Resolved! Show all state options in change request state dropdown
I want to change the state dropdown in change requests to show all of the state options regardless of what state the change is currently in.
Forum Posts
Resolved! Creating an email from a ticket
HelloIs there any method that would allow me to click a link that will send all info on a ticket to someone?This has been requested as part of our system, and I am not aware of this functionality already existing.Thanks
Resolved! I need to remove a user from several Incident watchlists as they are moving teams.
It's too many to ideally do this manually, could someone point in the right direction scripting wise for removing users from lists while maintaining the other members of the list.
How to refresh a form when a workflow ends
I am closing the change workflow based on number of reschedules (20 times) made. I am successful in doing it through a before business rule which increases the reschedule count.And checking the value in the change workflow and closing the change acco...
Field not visible on reports
I have a report that runs on the Incident table and includes fields that are dot-walked from the Problem table.It all works fine until I Publish the report. When I share the URL with one of my clients, they can see all the data, but not any of the ...
Resolved! How to Display Related List on incident form while creating incident?
Hi All,I have a requirement where I need to show the Related list on Incident form to create an 'Alert'. As per the requirement I want to show the Related list for Alert when user create an incident by click on 'New' button in Incident List view.I ha...
How to set/clear a list collector in the catalog
So I see this question come up a lot: "How do I change the filter on a list collector in the catalog?"Well, Mark Stanger had a great right-up over on his sncguru site on how to do this pre-service portal. The old way of doing things just won't work f...
XMatters vs Twilio What is best for Major incident Management notifications
We are planning to implement a solution to handle communication (SMS and voice) during major incidents I am looking Xmatters and Twilio as options, has anyone worked on similar solutions before,What is best between Xmatters and Twilio in terms of cos...
How to find out when the last PROD backup was done for cloning purposes
From what i understand cloning uses the last valid backup as a source, how do i find out when that happened to be sure my clone request will use the latest version of my instance?
Resolved! Populate users department when submitting on behalf of another user
I was wondering if anyone has had any luck in populating a user's department from the user table and also allow for that department to be updated if the Requested For field is changed to another user if submitting on behalf of another employee?I have...
Resolved! How do I delete attachments after an incident is closed?
I am needing to delete a couple of attachments on one of our incidents. When I go to Manage Attachments, the option to delete these is no longer available. I assume it is because the incident is closed. Is there a way to delete these?
Resolved! KB Article View Count and Times Viewed
Whenever we are viewing a Knowledge Article, the View Count field adds up one more count and it is creating a record in kb_use table.I would like to know, how the View Count is added and How it is creating a record in kb_use.Is there any business rul...
incident report with filter to location
I need to create a report for incident table.The region logged in user has to match with assigned to location>region.the filter on report does not allow to apply dynamic filter on this field. Assigned to>location> region.Can someone please guide how ...
Resolved! Create new models for a new asset class
I have created a new Asset Class named Vehicle, and several new Model Categories associated to it, e.g. Compact, Sedan, etc. I am struggling to figure out how to create new Models (Ford Fiesta, Honda Civic, etc.) associated to it. Thanks!
Resolved! Auto-populating work notes on Incidents
I have seen in previous discussion threads where people have configured a business rule to auto-populate an e-mail address or end user to the watch list. I need to do the same, but I need to populate the work notes. I have seen discussions where via ...
