I created a 'Create Story' UI action where you can right-click and convert an incident to a Story with the appropriate fields carried over. This part works fine! My problem is that the team would also like the option to manually go to Related Items, ...
Hi All,We have some MID Servers behind firewalls, and I was just wondering what Ports needed to be opened when using a MID Server that is behind a firewall.Thanks,Sean
I have been searching everywhere to see if anyone has created a custom variable type for IP Addresses. I have created a service request for adding IP Addresses to our Relay list, but would love to have the IP Address input box formatted so that misty...
Hello,I'm developing a form in the ServiceNow portal, and I can not do two fields per line, it displays all the fields in one column like below :In the old tool, I had the option to display in two columns like below :Do you have an ideaThank you
Hello,We are on Jakarta version and wanted to find out, what are all the options do we have for Monitoring for Servers,UPS, and Network devices? Do we need to install special Plugins? Please advise.Thanks,Rajan Mehta
In our product, test, and dev instances when going to Standard Change Catalog this is all we see, comparing to public sandbox this doesn't appear to be out of the box behavior and i expect to see the OOTB templates. I compared the link arguments an...
As per the attached images, the SLA Due field is showing "unknown". Ideally I want two field in this template:Resolution - A field showing when the resolution date and time is due. Response - A field showing when the response date and time is due.I...
The password in sys_user table is encrypted by base64 seemingly. I tried to use below script to decrypt it but still fails.It prints out encrypted password. Anyone has any idea to decrypt the password correctly?+++++++++++++var gr = new GlideRecord("...
Hello All,When I add a video file to a KB article, the video starts playing as soon as I open the KB. I need help with some code to wrap a media player around the video file. I want to add a video from the video library (.mov or .swf) to a KB article...
I am developing a Request Form using Service Catalog. This Request form has a List Collector tab, hence accepts multiples values populated @in List table.Please help me out to understand how to access the data in Workflow (using Activities) for the v...
What are the roles required to create and execute ATF scripts?"Admin" role is restricted.
I am trying to generate a report where created is between 24 and 48 hours. I tried to use relative in the time field and opened before 24 hrs ago and opened after 48 hrs ago doesn't seem to be giving right results. Any ideas ?
Hi Everyone, Working in Eureka Patch 2 (development instance), I've built a UI policy to show a new form section when certain conditions on the Incident form are met. While the form section and all of it's fields show, I've added an annotation at ...
Hey Gurus,The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.Is there a way to include the group that the approvers are in?Thanks,Rob
For at least as long as we've been on Helsinki (currently Patch 9a), the icons to collapse or expand container variables and variable sets have been missing on submission forms.If you look at the start of a container on the "Catalog Item" submission ...
