how to check if attachments are added before submitting the RITM?

[saranyavs]

How to check if attachments are added to the catalog item before submitting the Request?

Regards,

Saranya

[SohamTipnis]

Hi @saranyavs,

You can just make the attachment mandatory using a checkbox in the catalog item.

You can use the below image for reference:

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Ankur Bawiskar]

@saranyavs 

If you users are only using Portal then this checkbox will achieve your requirement.

If they are using both Native + Portal then this will work in both places

Create onSubmit Catalog Client Script

UI Type - ALL

function onSubmit() {
    //Type appropriate comment here, and begin script below

    try {
        if (window == null) {
            // portal
            if (this.document.getElementsByClassName('get-attachment').length != 1) {
                alert('You must attach file before submitting this request.');
                return false;
            }
        }
    } catch (ex) {
        // native view
        var length = getSCAttachmentCount();
        if (length != 1) {
            alert('You must attach file before submitting this request.');
            return false;
        }
    }
}

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[vaishali231]

Hey @saranyavs 

Option 1: Client-Side Validation Using g_form.getAttachments()

This is the simplest and recommended approach for most cases.

Type: onSubmit
UI Type: All

Script

function onSubmit() {

var attachments = g_form.getAttachments();

if (!attachments || attachments.length == 0) {
alert("Please attach the required document before submitting the request.");
return false; // Prevent submission
}

return true; // Allow submission
}

Option 2: GlideAjax with Script Include 

If attachment validation is inconsistent in Service Portal or custom widgets, use this method.

We will check the sys_attachment table before submission.

Step 1: Create Script Include

Name: CheckAttachmentAjax
Client Callable: True

var CheckAttachmentAjax = Class.create();
CheckAttachmentAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {

checkAttachment: function() {

var sysId = this.getParameter('sysparm_sys_id');

var gr = new GlideRecord('sys_attachment');
gr.addQuery('table_sys_id', sysId);
gr.query();

if (gr.hasNext()) {
return 'true';
}

return 'false';
}

});

Step 2: Create Catalog Client Script

Type: onSubmit
UI Type: All

function onSubmit() {

    var ga = new GlideAjax('CheckAttachmentAjax');
    ga.addParam('sysparm_name', 'checkAttachment');
    ga.addParam('sysparm_sys_id', g_form.getUniqueValue());

    var answer = ga.getXMLWait();

    if (answer != 'true') {
        alert('Please attach a file before submitting the request.');
        return false; // Prevent submission
    }

    return true; // Allow submission
}

*************************************************************************************************************************************
If this response helps, please mark it as Accept as Solution and Helpful.
Doing so helps others in the community and encourages me to keep contributing.

Regards
Vaishali Singh