how to check if attachments are added before submitting the RITM?

[saranyavs]

How to check if attachments are added to the catalog item before submitting the Request?

Regards,

Saranya

[SohamTipnis]

Hi @saranyavs,

You can just make the attachment mandatory using a checkbox in the catalog item.

You can use the below image for reference:

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Ankur Bawiskar]

@saranyavs 

If you users are only using Portal then this checkbox will achieve your requirement.

If they are using both Native + Portal then this will work in both places

Create onSubmit Catalog Client Script

UI Type - ALL

function onSubmit() {
    //Type appropriate comment here, and begin script below

    try {
        if (window == null) {
            // portal
            if (this.document.getElementsByClassName('get-attachment').length != 1) {
                alert('You must attach file before submitting this request.');
                return false;
            }
        }
    } catch (ex) {
        // native view
        var length = getSCAttachmentCount();
        if (length != 1) {
            alert('You must attach file before submitting this request.');
            return false;
        }
    }
}

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[saranyavs]

Hi Ankur,

I tried this, but some javascript error is showing in browser after submit.

the issue is due to some code in script ? because i can see below message in client script.

[Ankur Bawiskar]

@saranyavs 

try to make Isolate Script= False for your client script

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[Ankur Bawiskar]

@saranyavs 

Hope you are doing good.

Did my reply answer your question?

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