How to Copy Approval comments into RITM, REQ

[chanikya]

Hi,

can you help me how to copy Approval comments into RITM, REQ, when RITM was REJECTED. 

Not Working

here Approvals comments copying to RITM, but  Not  copied into REQ.

approvalcomments();
function approvalcomments()
{
var grr = new GlideRecord('sc_req_item');
grr.get(current.sysapproval);
grr.comments = current.comments;
grr.update();

var gr = new GlideRecord('sc_request');
gr.get(gr.request);
if(gr.next())
{
gr.comments = current.comments+" " +gr.number;
gr.update();
}
}

[Mark Roethof]

Looks pretty oke. Only one thing: I don't think the ghh.get will work. Change it into ghh.addQuery.

ghh.get('request',gr.sys_id);

into

ghh.addQuery('request',gr.sys_id);

(where gr.sys_id is actually the same as current.sysapproval)

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

[Tony K]

I used the above solution and it works great. My business rule didn't have a state condition, just copy the contents regardless. The only thing I noticed is that if the approval goes to a group, it will try to copy the comments from each approval record. So if the group has 5 people who could approve, it has 5 additional actions that say comment copied from approval record and only 1 will have comments in it. I know this is old, but is there a way to restrict to only grab contents from the approval record that approved it?

[Jyoti8]

Hi chanikya,

These link might help you.

https://community.servicenow.com/community?id=community_question&sys_id=3dfc8369db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=092d43a9db9cdbc01dcaf3231f96...

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you.

[chanikya]

in case if WE have REQ level Approvals presented on REQ, then is it correct???

reqapprovalcomments();
function reqapprovalcomments()
{
var gr = new GlideRecord('sc_request'); // if REQ had approvals 
gr.get(current.sysapproval);
gr.comments = current.comments;
gr.update();
var ghh=new GlideRecord('sc_req_item');
ghh.get('request',gr.sys_id);
ghh.query();
while(ghh.next())
{
//gs.addInfoMessage("RITM numbers is"+ghh.number);//
ghh.comments=current.comments;
ghh.update();
}

}