How to create Copy Change button in Agent Workspace

[Rekha Tiwari]

Hi All,

I need to have Copy Change button on Agent Workspace same as we have on native view. We have OOB "Copy Change" UI action.

I have checked "Workspace form button" checkbox. I can see Copy Change button on Agent Workspace but not performing any action. Please help me with this.

Thanks,

[Rekha Tiwari]

Hmm, But no luck still.

I am wondering what is going wrong-

Below is the client callable SI-

var CustomChangeUtils = Class.create();
CustomChangeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getChangeDetails: function() {
gs.info("CheckingChnage");
var userSysID = this.getParameter("sysparm_user_name");
var gr = new GlideRecord("change_request");
gr.initialize();
var result = this.newItem("result");
result.setAttribute("category", gr.category);
result.setAttribute("businessService", gr.business_service);
result.setAttribute("ci", gr.cmdb_ci);
gr.insert();

},
type: 'CustomChangeUtils'
});

[Ankur Bawiskar]

Hi,

you are using incorrect parameter name

it should be this -> sysparm_src_sysid

your script should look like this to create new CHG

var ChgSysID = this.getParameter("sysparm_src_sysid");

var gr = new GlideRecord("change_request");
gr.addQuery('sys_id', ChgSysID);
gr.query();
if(gr.next()){

var gr1 = new GlideRecord('change_request');
gr1.initialize();
gr1.category = gr.category;
gr1.business_service = gr.business_service;
gr1.cmdb_ci = gr.cmdb_ci;
gr1.insert();

}

Regards
Ankur

[Rekha Tiwari]

Hi @Ankur Bawiskar 

Yeah Make sense. Thanks

Now SI-

var CustomChangeUtils = Class.create();
CustomChangeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getChangeDetails: function() {
gs.info("CheckingChnage");
var ChgSysID = this.getParameter("sysparm_src_sysid");

var gr = new GlideRecord("change_request");
gr.addQuery('sys_id', ChgSysID);
gr.query();
if (gr.next()) {
gs.info("CheckingChnage " + "1");
var gr1 = new GlideRecord('change_request');
gr1.initialize();
gr1.category = gr.category;
gr1.business_service = gr.business_service;
gr1.cmdb_ci = gr.cmdb_ci;
gr1.insert();

}

},
type: 'CustomChangeUtils'
});

Bot logs are coming.

Client script-

function onClick(g_form) {
//alert('1');

// GlideAjax here send the current CHG sys_id so that you can copy the fields to new CHG
var srcSysId = g_form.getUniqueValue();
var ga = new GlideAjax('CustomChangeUtils');
ga.addParam('sysparm_name', 'getChangeDetails');
ga.addParam('sysparm_src_sysid', srcSysId);
ga.getXMLAnswer(function(queryParam) {

});
}

Still copy change record not generated when clicking on Copy Change button, nothing is happening,

[Ankur Bawiskar]

Hi,

so did you check in backend table of change_request if new CHG got created or not

Regards
Ankur

[Rekha Tiwari]

Hi @Ankur Bawiskar 

Yes, I just checked. Change got created but it does not seem as Copy Change button performed any action.

Any suggestion for this please?