How to define Problem Access role

[SNP1]

Hi Everyone,

I am trying to define Access rights for Problem Management . The plan is to set up Two roles - 

1. ITIL Role read where folks can read create problem. 

2. Problem Manager roles : Where he/she can read write pretty much anything to with problem. 

Anyone has  Business logic / Fields we need to restrict in  these  roles ? Thank you !

[sachin_namjoshi · Accepted solution]

You can use below pointers:

- ITIL user create, update problem records. They also can create,update problem tasks, preventive and corrective action tasks for problem records.But, ITIL user should not be able to close problem records.

- Problem manager roled user can not only create, update problem records. They should be able to close problem records.You can control closure of problem records using state field.

Regards,

Sachin