How to get RITM AND SCTASK for a record producer once it submitted?

[jothi3]

How to trigger sc_task and ritm for a record producer with incident table

based on the requirement I need to trigger sc_task or incident record.

[Shree3]

Hi,

You can try something like this in your record producer script :

if(producer.select_option=='1'){
    current.short_desc='test12';
    
}else if(producer.select_option=='2')
    
    {
        current.setAbortAction(true);
        var gr=new GlideRecord('sc_task');
        gr.initialize();
        gr.short_desc='test';
        gr.insert();
        
    }

[Palak Gupta]

Hi there!

Record Producer creates record in the table which was selected while creating Record Producer.

Can you explain what exactly are the requirements?

Regards,

Palak

[Musab Rasheed]

Hello,

RP doesn't create RITM or SCTASK it creates task based records like INC etc so if you want to create RITM or SCTASK please write BR or control this with Workflow or Flow designer.

Mark my answer as correct if that helps

Regards

[Ankur Bawiskar]

Hi,

Your requirements seems to be using record producer instead of catalog item

Why not have catalog item?

Regards
Ankur

[Ian Mildon]

Would this be using a pre-existing Catalog Item to generate the REC/RITM/SCTASK?

Thinking that you could add a script query to the record Producer that if "option b" is selected that you redirect to the Catalog Item.