How to get RITM AND SCTASK for a record producer once it submitted?

[jothi3]

How to trigger sc_task and ritm for a record producer with incident table

based on the requirement I need to trigger sc_task or incident record.

[Aman Kumar S]

There is no perfect way to handle this, Catalog items are conventionally used to create a catalog task and Record producers are meant for task based records.

In your case, you can have a catalog item in place, and add a workflow to either create a incident or task.

For catalog task it should be alright, but you will need to associate the incident with requested item.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Ian Mildon]

Could always do something similar to this onChange Catalog Client Script I threw together

var rpField = g_form.getValue('urgency'); //* field to check
if (rpField == 1) { //* value of field
    location.href = "/sp?id=sc_cat_item&sys_id=e2d29cc8db177200ec5c3c00ad9619d4"; //* switch to Catalog Item to use (sys_id)
}
else if (rpField == 2) { //* if not correct value
    return; //* stay on Record Producer
}