How to hide values of subcategory

vivian08081 · ‎08-27-2017

So far we have plenty incident tickets already existing in our instance. We don't want to deactivate any value from subcategory.

Just want to users could not see them from the drop down list.

I try to use client script - onChange - g_form.removeOption('subcategory','email') to implement this. But it doesn't work for the reference fields like subcategory..

Does anyone have any idea to implement this?

Shishir Srivast · ‎08-27-2017

Hi Wei,

I have tried below and it works, let me try to explain in details if this helps. Created a column (Right Click on the list header then configure -> List Layout) on sys_choice table and then create a new column Choice Not Needed (true/false type) and set the value to true for the records which you don't want to display. Refer the screen shot below.

then create a script include with below code. You might need to fine tune the code based upon your field name.

var GetListValue = Class.create();

GetListValue.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getList : function()

{

var ids = [];

var gr = new GlideRecord('sys_choice');

gr.addQuery('dependent_value', current.u_category.value); //Considering category is also a reference field.

gr.addQuery('name', 'incident');

gr.addQuery('u_choice_not_needed', 'false');

gr.query();

while(gr.next())

ids.push(gr.sys_id.toString());

return 'sys_idIN' + ids;

},

type: 'GetListValue'

});

and then set the reference qualifier on subcategory field like below.

Result: It's displaying the value of subcategory for which Choice Not Needed is set to false

View solution in original post

Harsh Vardhan · ‎08-28-2017

it will again conflict because dependent has already configured. have you tested your solution that you are providing?

Shishir Srivast · ‎08-28-2017

Yes Sir, missed to mention that dependency has to be removed. 😉

vivian08081 · ‎08-28-2017

So You mean the subcategory should not dependent the categoy?

vivian08081 · ‎08-28-2017

So far what I'm doing is under below:

But it doesn't work. When I select Category - software, the subcategory - email still there.

Anything wrong with my step?

Shishir Srivast · ‎08-28-2017

Can you please check if you had set the value to true for software dependent value. Let me know if it's your PDI and i can have a look?