How to make all fields readonly on the incident form for Cancelled state?

[Bharath kumar6]

When the state changes to cancelled - for all the itil users -- all the fields should be readonly.

[Chetan Mahajan · Accepted solution]

Hi Bharat,

                        Try below code in Onchange Client script on state 

if(g_user.hasRole("itil") && g_form.getValue("state")==8) {
	 var fields = g_form.getEditableFields();
         for (var x = 0; x < fields.length; x++) {
           g_form.setReadOnly(fields[x], true);
         }
	}

[Jaspal Singh]

Ideal option will be to create ACL of type write for each field when state changes to Cancelled for required table & for required ITIL users.

[Community Alums]

Hi Bharath,

There is an OOTB UI Policy "Make fields read-only on close" which does that. You can go ahead and check that UI Policy.

When a state changes to cancelled or closed all the fields will automatically be read-only.

Thanks,

Visakha