Custom Priority lookup rules for Problem Table on Istanbul did not work despite multiple attempts .I want to set Priority level similar to how Incident Table data look up rule is setThe OOB in Jakarta has the set below.I don't understand how Choice f...
Hello experts,I'm a little confused about bundling.I have hardware models setup. If I create a bundle (model category set as bundle), add items to it (ie Surface Pro and a consumable) and publish the bundle, should it not add both items to the cart i...
Hi, what is gsft submit() function and it's purpose?? Regards,Abhijeet Bangera www.dxsherpa.com
What should I write in background script to close all incidents or delete all incidents
Hi Everyone, I'm in a change record, using a quick message email template which has multiple variables defined within the body of the message in order to draw data straight out of the populated change record (ie: ${short_description}, ${start_date}, ...
how cycle time calculating? [by Calendar days, Business days or Business duration]
So I have a task form on which there is checkbox or a true/false field. I want to send the description text to an email address when the record is updated and the checkbox is selected. I have registered an event and created a notification as well how...
We are try to write a lambda function to write directly to the CMDB. Has anyone complete this task? If so please post .
The company I work for is looking to improve how Known Errors are created and tracked out of Problems (version is Jakarta) and I am looking to for how to properly set this up. Right now they are using a Problem category called Known Error however onc...
I've recently enabled the audit history on a table and have been pulling reports. What I'm not understanding is that I have multiple records that are not showing in an appropriate time frame. For example, an incident was closed on 4/15/15 but the...
please provide the script
setting active field to false using script action
Hello, I have a list field on the form much like a watch list. As I add values to the list field and saves the form a new record should be created, this record contains reference to current record and a reference to added value. I've created a new ta...
Team, how do I set the background color to my notification email? What's the best practice, create a layout or should I set it in my email script? Could you please help me on this?
Dictionary attribute uses