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Performance issues with auditing on all tables

Good afternoon,  Does anyone know if there would be performance issues by having auditing enabled on all tables? (Jakarta version). Is it best practice to only have certain tables enabled for auditing and if so, do you know which ones they would be? ...

Lindsey6 by Giga Contributor
  • 1391 Views
  • 1 replies
  • 1 helpfuls

Change Request form in Review state

Hi  In Change Request form , state should not move to "Review" until the Field inside the Related Task for "Change-Tasks" is closed completed. Thanks NR.

NiKhil70 by Kilo Guru
  • 1545 Views
  • 1 replies
  • 0 helpfuls

Problems with calculated field

Good day, I have a problem with a calculated field, in this field a String should appear depending on the calculation of the difference of dates, the calculation and the assignment is given correctly, but when I make reports with this field they appe...

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How to conditionally display Activity filter for the users

We have a requirement  to  display Activity stream for only certain users  who meets the  certain conditions on the ticket.  Ex: Users can see all other ticket Activity stream only  certain tickets  can be allowed to specific  users to see  Activity ...

Rahamath by Tera Expert
  • 1285 Views
  • 3 replies
  • 0 helpfuls

Resolved! Validating the ServiceNow System For FDA Compliance

We are a medical device company and planning to start using ServiceNow change management.  Our compliance folks tell me that we need to validate ServiceNow before we can do that, per FDA regs.  In the past, when validating SaaS systems, we start with...

johnfeist by Mega Sage
  • 4147 Views
  • 5 replies
  • 2 helpfuls

Moving variable change from child to parent

Good Morning,             I have two custom tables currently. The record producer I have writes a record to table 1 and the workflow contained in it also spawns off a task to table 2. I have managed to map variables from the parent (table 1) to the c...

Field Value is not being displayed on the List View

Hi All,We are facing an issue on the Incident form, we have a Location field on the form which displays the Caller's Location.The Location is a combination of the (Workstation+Floor+Building+Location) values.Now, when any incident gets created the Lo...

Angshuman3 by Mega Guru
  • 5964 Views
  • 7 replies
  • 1 helpfuls

Windows Credentials Authentication Failed

I have hosted Mid Server in my AD. and im successfully getting the Mid Server Status "Up" and Validated "Yes".Also i have configured LDAP and fetched all the Users and Group from AD. and know i want to update the password of AD from ServiceNow for th...

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Nitesh A by Tera Expert
  • 2489 Views
  • 7 replies
  • 1 helpfuls

Advanced script for User Criteria.

Dear All, I have a requirement in which I need ti grant access to item if user has a role or has a checked box in user profile  as true. I checked the code using logs, but inside_2 is returning. Below is my code:   checkCondition();function checkCond...

Resolved! Change the Service Portal Banner Links

Hi all. We would like to use the term Service Catalogue instead of Service Catalog as we use GB English in New Zealand. I have been able to find almost all places to change this term except for the Service Portal Index page Banner link (see attachmen...

David M1 by Tera Contributor
  • 3769 Views
  • 3 replies
  • 7 helpfuls

REST API License limitation

In case I will connect to Service Now API to update and retrieve information for my Tickets/Incidents and allow users in my organisation to track and update information from my custom made UI that utilises REST API will it breach license agreement ? 

Philip30 by Kilo Explorer
  • 3269 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to check If condition to determine all server classes are same?

How do I check if the selected servers all are 'Windows Servers' by reading the CI classes? I built this script but doing something wrong in the If condition. If loop should execute when selected servers related to same 'Windows Server' class. If at ...

Paul125 by Kilo Guru
  • 1718 Views
  • 15 replies
  • 3 helpfuls