how do i add help icon on a field in a form
How do I add a help icon for a field in ServiceNow I am in Eureka version
Forum Posts
asset to CI sync - install_status on update of CI fails - Issue?
So there are tables of sync rules, with script includes doing the work, right?On the Asset-CI hardware status mapping the mapping is, if a "both directions" rule is in place would be to keep the Asset's Asset Status and Substatus in sync with a CI's ...
Display Catalog Item Form variables in My Requests Widget
On my Service Portal Index page, I have included a "My Requests" widget which will display the user's requests (where the Requested_For is the user). This is based upon a Simple List, which finds Active requests for the user, and shows the REQ numb...
Resolved! Auto-Close Resolved Cases
Hello SN Comm,So I have had help with this in the past, and believe I got a lot accomplished.. However, I believe I missed an important piece and overlooked what I should have really done.The OOB Incident Autoclose looks like this:autoCloseIncidents(...
change approval through email
Hi..In change management approval process, before each approval an notification will be send to the approver , I want the approve and reject link to be added in the email template so that approver can directly 'approve or reject" through mail.How to ...
Resolved! How can I add "None" as the default value for a Reference variable on a Catalog Item?
Hello,How can I add "None" as the default value for a Reference variable on a Catalog Item?Thanks!Mike
Resolved! Search for Work notes or Comments
How can you create a filter or list layout to complete a text search for additional comments or work notes? I have a requirement for our ITIL users to be able to search the system by these fields. Also, how do you search for information added w...
Resolved! Rest API call to create RFC
Rest API call to create RFC
what is Underpinning contract ?
what is Underpinning contract in SLA
Is there a way by using Import sets Attachments in an Incident Table
Hi All,I have a request where we have bulk data of Incident which needs to be moved to the Instance , However the challenge is they have provided a separate attachment which needs to be attached to all the Incident.Has any one has any idea about how ...
Resolved! "Approving" field on sysapproval_approver showing sys_id
After upgrading to Istanbul from Helsinki, the "Approving" field (type Doument ID) on the sysapproval_approver table form is showing the sys_id of the document being approved rather than the name, which is set to true for display in the dictionary (i...
Improve form performance by glide_list variable attribute
If you have a list collector type of variable on your catalog item form and struggling with the performance of the form, you can add the glide_list variable attribute to the variable.It improves the form load time significantly. Variable attributes ...
Resolved! Creating multiple users at a time
Hello everyone, I have a query related to creating users in service now instance. Can we create multiple users at a time in an instance. Please help me in this context Thanks in advance...
Resolved! Default work note
Hi,I want the "work notes" - field to be the default view when viewing a ticket (instead of the "Additional Comments"- field showing), so it will look like this: I found a record in the dictionary called "Work notes" on the task table, and tried sett...
Resolved! Show RITMs not REQs in the Global Text Search
We are upgrading to Jakarta and have seen a few issues with the Global Text Search. We've fixed most of them relating to the sys-id showing and text_search views. But we have one that we cannot seem to fix. IN our environment we only use/show RITMs n...
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