Resolved! If we can set active=false using script action ???
setting active field to false using script action
Forum Posts
Resolved! How can add records to related list using a list field on the form?
Hello, I have a list field on the form much like a watch list. As I add values to the list field and saves the form a new record should be created, this record contains reference to current record and a reference to added value. I've created a new ta...
Notification Email Script - Set Body Background Color
Team, how do I set the background color to my notification email? What's the best practice, create a layout or should I set it in my email script? Could you please help me on this?
dictionary attribute in servicenow what are the functionality
Dictionary attribute uses
inbound email action testing?
i just created an inbound email action on global domain. and they have given few emails as a inputs in the conditions , i have done with all and right now how to test this inbound email is working or not? anything would be appreciable
Resolved! Business Rule to run with UI Action
I have an UI button(which gets executed on client) on Change form which moves the changes to Asses state based on certain validations. Now I have a requirement to make some additional validations before the change is moved to Asses state. For this I ...
Business Hours Validation
Hi All, Whenever i select time between 09:30 am and 06:30 pm, then an alert should pop up confirming on whether to go ahead as the time selected is within Business hours. For this, I have written Glide Ajax. The Client Script and Script Include are a...
Resolved! Autopopulate Impacted Services/CIs Tab
Hi Team, I need the Impacted Service/CIs tab to autopopulate with Business Services and Business Applications based on all of the selected CI's in the Affected CI tab so that we can identify impacted business services and applications when assessing...
Regarding Cloning of Prod instance to Dev and Test
Hello Awesome peeps, I am tasked to clone the Production instance to DEV and Test, means making DEV and Test copies of Production. 1.My question is what impact does cloning have during working hours have when simultaneously some of the applications l...
how do you add new actions to the Actions on selected rows
I want to be able to create actions (such as adding a Problem # to a group of incidents) that you would do using the "actions on selected rows" button.Different actions depending on the situation (closing a group of tickets; adding a change or proble...
Heatmap report of tickets per hour per day?
I have found a way to do a trend bar graph showing your ticket count per hour OR per day, but I was hoping for there to be the ability to create a heatmap that combines the information. Is there currently a way to display this information using the ...
Resolved! Assignment Group is not getting changed as per Record Producer
For a Scoped Application and Table in it i have created a Record producer and once the task gets created from the Record Producer it will be assigned to some group for this i have used in the script section of record producer current.assignment_group...
configuration item vs. category and subcategory
Trying to figure out what is the difference between configuration item vs. category and subcategory in incident management? Also i read CMDB has CI's and category and subcategory as well. How are these category and subcategory different from ones i...
Resolved! Catalog Item Translation - sys_translated_text
Hi All, I am trying to translate our Service Catalog and I am using the Sys Translated Text Translation Map. It is loading data however, it leaves the Document column blank: This what my import file looks like: I also tried this: None of these wor...
Resolved! Extend a CMDB table or add a type field?
As we are designing our CMDB and adding custom tables, we are trying to debate the relative merits of extending a table versus adding a type field on a table. For example, there is a "Virtual Machine" table with extended tables "KVM", "Parallels", "V...
