Hello Byron,
Below are the steps you can follow :
Method 1
1) Navigate to the catalog item from the backend. i.e. in left navigation type : Maintain items --> Open the access catalog item in new tab.
2) Go to your profile & change to desired language. For e.g. English to German / Spanish.
3) Reload the catalog item form which is opened in new tab as part of Step 1.
4) In the description paste the translated text & save the form.
5) Reload the form on portal & notice that the description now appears in the desired language.
Servicenow stores the translations in sys_translated_text table. You can also use below method to add translations directly as a record in this table.
Method 2
1) In left navigation, type "sys_translated_text.do" & press enter.
2) A form with below fields appears :
-- Table Name : If it is a record producer, select "sc_cat_item_producer" else if its a catalog item, select "[sc_cat_item]"
-- Language : Select the desired language from the dropdown.
-- Value : Paste the translated text into this box.
-- Field : Select the desired field, in this example it would be "Description".
-- Document : Select the catalog item, for reference : Access.
Note : I am assuming that the language internationalization is activated in your instance.
Let me know if this answers your question.
