I have to allow more than one email address those can send emails to ServiceNow instance.

[niveditakumari]

Hi, 

I have to allow more than one email address those can send emails to ServiceNow instance. 

I'm working on inbound action and I want to allow multiple domains hat can send emails to my ServiceNow instance and I want to create multiple email account for my ServiceNow instance. 

Can anyone please tell me how we can achieve. 

Regards, 

Nivedita

[niveditakumari]

I'm calling sys property here. 

When I'm removing any email address from sys property value then also I'm able to receive emails from that email address. 

It should not receive email from that email address. 

Can you please correct me. 

Regards, 

Nivedita

[Jaspal Singh]

Change line 4 to

var donotaccept=gs.getProperty('allow_domains')

if(email.origemail.indexOf(donotaccept)>-1){

//allow code here

}

else

{

//do not allow code

}

[niveditakumari]

(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

var donotaccept=gs.getProperty('allow_domains'); 
if(email.origemail.indexOf(donotaccept)>-1){

current.comments = "received from: " + email.origemail + "\n\n" + email.body_text;
current.short_description = email.subject; 
current.rich_description = email.body_text; 
current.opened_by = gs.getUserName(); 
current.subject_person = gs.getUserName(); 
current.opened_for = gs.getUserName(); 
current.hr_service = '6628cde49f331200d9011977677fcf0b'; 

current.notify = 2;
current.contact_type = "email";

if (email.body.assign != undefined)
   current.assigned_to = email.body.assign;

if (email.importance != undefined) {
   if (email.importance.toLowerCase() == "high") {
        current.impact = 1;
        current.urgency = 1;
   }
} 

current.insert();

}

else

{

gs.info('not allowed');

}

})(current, event, email, logger, classifier); 

I'm using this still I'm able to get emails from this email address. 

Can you please correct it. 

Regards, 

Nivedita

[Jaspal Singh]

Because the if clause is satisfied. You need the logic in else part instead of if part of script.

[niveditakumari]

(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

var donotaccept=gs.getProperty('allow_domains'); 
if(email.origemail.indexOf(donotaccept)>-1){

current.comments = "received from: " + email.origemail + "\n\n" + email.body_text;
current.short_description = email.subject; 
current.rich_description = email.body_text; 
current.opened_by = gs.getUserName(); 
current.subject_person = gs.getUserName(); 
current.opened_for = gs.getUserName(); 
current.hr_service = '6628cde49f331200d9011977677fcf0b'; 

current.notify = 2;
current.contact_type = "email";

if (email.body.assign != undefined)
   current.assigned_to = email.body.assign;

if (email.importance != undefined) {
   if (email.importance.toLowerCase() == "high") {
        current.impact = 1;
        current.urgency = 1;
   }
} 

current.insert();

}

else

{

gs.info('not allowed');

}

})(current, event, email, logger, classifier); 

I have put this in else part and according to me it is correct. 

Please correct my code to achieve it. 

Regards, 

Nivedita