I have to allow more than one email address those can send emails to ServiceNow instance.

niveditakumari · ‎09-01-2022

Hi,

I'm working on inbound action and I want to allow multiple domains hat can send emails to my ServiceNow instance and I want to create multiple email account for my ServiceNow instance.

Can anyone please tell me how we can achieve.

Regards,

Nivedita

niveditakumari · ‎09-06-2022

Hi All,

We can achieve it by using email address filter.

1. Create Email Address filter and add that domain name in domains field that you want to allow

and add domain name in exceptions which you don't want to allow.

2. Create System Address filter and add this Email Address filter in that.

3. Open POP3 Email Account and add System Address filter in that.

Please see screenshot to achieve it :

Hope this helps to everyone.

Regards,

Nivedita

View solution in original post

niveditakumari · ‎09-02-2022

It is showing received ignored now.

Can you please make me understand this things :

1. What is use of creating email address filter.

2. When I'm creating email address filter then what is use of creating system property to define domains.

I'm bit confused here.

Can you please make me understand.

Regards,

Nivedita

kunal20 · ‎09-02-2022

You can create two types of filters first to accept the emails from those address or domains and Other one to reject , which you can see in the email address filter present as Ignore Sender.

kunal20 · ‎09-02-2022

Property was there so you can run your inbound action according to the domains you wanted to receive, where as email address filters doesn't not allow to process the emails in the system if they are put in Ignore sender filter.

niveditakumari · ‎09-02-2022

It means we can use email address only filter to accept or ignore emails. right?

Regards,

Nivedita

kunal20 · ‎09-02-2022

Yes you can surely allow them to process or not with the help of email address filters.