Incident should not resolved if any task are pending or open. once all the tasks are closed then only Incident can close/Resolved.

[Veera raju]

Hi,

Incident should not resolved if any task are pending or open. once all the tasks are closed then only Incident can close/Resolved.

For example: 

In an Incident there are 3 tasks are there if 2 tasks are closed and one is open/pending then if i close that incident it will not going to close.

Once all the tasks are closed then only Incident is get closed.

Please help me on the same.

[Pooja Mallikarj · Accepted solution]

Hi, 

Try with below code

(function executeRule(current, previous /*null when async*/) {

// Add your code here
var gr=new GlideRecord('incident_task');
gr.addQuery('incident',current.sys_id);
gr.addQuery('active',true);
gr.query();
if(gr.next())
{

current.setAbortAction(true);
gs.addInfoMessage("incident can not be closed untill all incident tasks should be closed or resolved");

}

}

Regards,

Pooja

[Veera raju]

Yes above updated code is working fine.

Thank you...pooja

Regards,

[aaradhyamas]

i have wrote the same code but my incident is being closed again and again what to do

[Navneet3]

Hi, I created a new BR and used the above script but something is wrong. The Incident still gets resolved. Here are the screen shots.

Thank you in Advance.