Incident task priority to be inherited from the incident

[clivebushell]

Hi,

How do I ensure that when you open and create a new Incident Task from an Incident ticket, that it inherits the priority from the Incident ticket?

Many thanks

[Chuck Tomasi]

Have you turned on BR Debugging (System Diagnostics> Debug Business Rules (Details)) to see if it is being run, the condition skipped, values set? It can give you more insight as to what is happening (or not.)

http://wiki.servicenow.com/index.php?title=Debugging_Business_Rules

[Chuck Tomasi]

I also recommend taking a look at the Field Watcher for that priority field to see if it is being impacted by something else (client script, UI policy, etc.)

http://wiki.servicenow.com/index.php?title=Field_Watcher

[clivebushell]

Hi, Please see below

[clivebushell]

Hi, Please see out put below

[Dave Smith1 · Accepted solution]

Couldn't you just dot-walk from the task to the incident... then obtain the priority from there?

Just thinking that it's a read-only value and won't change throughout related records, so makes sense to keep it in one location and display it in several, rather than copy it throughout different records (then factor in cascade updates if the incident priority changes)