Incident task priority to be inherited from the incident

clivebushell · ‎04-10-2017

Hi,

How do I ensure that when you open and create a new Incident Task from an Incident ticket, that it inherits the priority from the Incident ticket?

Many thanks

Dave Smith1 · ‎04-12-2017

Couldn't you just dot-walk from the task to the incident... then obtain the priority from there?

Just thinking that it's a read-only value and won't change throughout related records, so makes sense to keep it in one location and display it in several, rather than copy it throughout different records (then factor in cascade updates if the incident priority changes)

View solution in original post

clivebushell · ‎04-12-2017

Hi,

I get this

and this when I create a new incident task

Many thanks

Clive

Dave Smith1 · ‎04-12-2017

Try appending a second parameter to the log statement to use as a filter, e.g.:

gs.log("Statement here","FAQ Clive");

This will enable you to identify which are your logging statements.

anurag92 · ‎04-12-2017

The purpose of gs.log() in BR is to display the message in logs. You should search for your specific message in logs like this. I dont believe the above log is related to your BR.