is it possible to use "Subscribed By" on CI to receive notification

[alexandreinthip]

Hi All, i found questions with the same subject, but i don't find my answer.

What is the real use of "Subscribed by" (to find it we have to go to configure->Form Layout and add the field) and what is the difference with the link Subscribre/unsubscribe ?

I would like to know if it's possible to use the feature "Subscribed by" where i can add some users to receive any notification about Inc,Pbm,Chg which are related to a CI?

Thanks a lot for your time.

Alexandre INTHIPHAB

[marcguy]

yes there is an out of the box notification called: CI Affected which will fire upon the event 'ci.affected' so make sure that event is firing for each of those tables when a CI is added, then it should start working:

the notification starts with the subject line of:

Your Subscribed CI ${event.parm2} is being affected by ${number}

[alexandreinthip]

Hi Mguy,

thanks for your quick answer, i know CI affected notification, but there is a tab : "Who will receive" and in all users/groups fields available : i don't find a field which contains the subscribers of the CI. Maybe and it's sure, i'm wrong when i try to use this functionnality.

On CI "XYZ" : i add from the configure layout, the field : "Subscribed by" and i add some users.

When i create a new incident and i add CI in the incident ticket.

I saw in outbox : mail sent to the assignee but i can't see any mail sent to my subscribers.

If i put some users in the tab "Who will receive" of the notification, they receive the mail, but my goal is to add a subscriber/user on a CI and thanks to that, he could receive all notification if this ci is affected by any Inc,Chg,Pbm,ticket,task.

thanks a lot for your time

    Alexandre Inthiphab

[marcguy]

yes same thing on my instance, I see the event firing but then there is nothing I can see in the notification or any script actions which actually takes that event and works out who to fire it to from the cmdb_subscriber table, strange I will keep looking.

[marcguy]

I ticked the 'send to event creator' tick box on the notification and then a notification did attempt to send one to myself, but the other subscribers I still can't see getting one, strange!