Hello guys, the requirements is quire seems to be easy: If an Alert has come - > create an Incident. If on the same day same alert comes - > Update the Incident.
So, I have an Alert rule creates Incident (using the OOB subflow cloned version of Create Incident)
The Problem: in the flow I have a Lookup Record Action. With a conditon to check the Incident table, if there is a Record "Created today" and the "Short description" hard coded, comes from Alert.
By clickink on "Test" the flow I have the result:
-> If there is already an Incident record, I'm ok it seems, the flow continues - I can update the existing Incident.
BUT, if record not found, no such an Incident yet, (In this case I wish to create a new Incident) The Lookup Record Action simple just drops an Error, and does not go further... See screenshot above the IF condition does not run.
Why is that? How can I achieve that if the Lookup does not find anything, then create a record? Maybe the question would be why "Error" is the state if a Lookup record is not found? How can I avoid this? That is normal in our case there will be no record, but wish the flow continue then.
Any help welcome, thanks!
L
Hi,
I'd suggest you do use "look up record(s)" in a way similar to this:
And don't forget to mark correct and helpful if this helps.
Thanks
Plus another way also is
Ticking don't fail on error., It worked too
