Making VIP users stand out in task/request lists.

[oliverh]

Hi, I would like to make VIP users more obvious in a list of of tasks or requests. Does anyone have any suggestions on how to do this? Highlighting or small VIP image possibly? Thanks

[rajmasurkar]

Hi Oliver,

I did the changes in my dev instance and got the desired result on list view.

Below is the snapshot for your reference.

To achieve the desired result on form view, you need to have a client script similar to 'Highlight VIP Caller'.

You can do this by editing current 'Highlight VIP Caller' client script. You need to change the table name to ' sc_request' and you need to make changes in the script for table name and field name wherever required.

Does that make sense?

Raj

[oliverh]

Hi Raj,

Yes that works for me, thank you. I was looking in the Catalog Tasks area and didn't see it.

Is there a way to make the icon appear with in the Catalog Tasks section as this would be more applicable to my work?

Under Style, I have tried using the "Catalog Task [sc_task]" Table but then "Requested for" is not an option in the Field Name.

I tried all of the Catalog tables from the drop down but none of them have "Requested for" as an option in the Field Name.

Sorry for the confusion.

Thanks

[Ashutosh Munot1]

Yes you can do, you follow same steps you did for Request.

[oliverh]

Hi Ashutosh,

I can not follow the same steps because "Requested for" is not an option in the Field Name for the "Catalog Task [sc_task]" table.

[Ashutosh Munot1]

ohk, i can suggest you one option, in field style, value field you call a script include.

in this script include you glide record request table and check whether the user is VIP or not,

if user is vip return some value,

example:

javascript: new check(current.sys_id) == true.

it will work.