OnSubmit Client Script not working in ServicePortal

[Shahebaz2]

Hello Experts, 

I want to understand how could we use the below script in catalog client script.

1  function onSubmit() {
2    if (g_scratchpad.isFormValid)
3        return true;
4    var actionName = g_form.getActionName();
5    doAsyncTask(function() {
6        g_scratchpad.isFormValid = true;
7        g_form.submit(actionName);
8    });
9   return false;
10 }

when I am using I got this error

onSubmit script error: ReferenceError: g_scratchpad is not defined:
function () { [native code] }

I am referring to this article -  https://hi.service-now.com/kb_view.do?sysparm_article=KB0779964 where the above solution mentioned.

how g_scratchpad.isFormValid is configured on catalog form?

Your comments would be apricated.

Thanks

[Willem]

Hi,

Please find my article on this topic:

https://community.servicenow.com/community?id=community_article&sys_id=e37f2072db9fd0103daa1ea668961...

Mark helpful and bookmark if you like it.

The error, you get it in the back-end? There it will not work. You need to create a Display business rule that sets the g_scratchpad value:

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/app-store/good_practices/client_s...

[keygw]

I have a similar situation where I am getting the following error when someone tries to use the form on the backend of ServiceNow:

onSubmit script error: ReferenceError: g_scratchpad is not defined:
function () { [native code] }

It works fine within Service Portal. The link above no longer works where you mentioned creating a Display business rule that sets the g_scratchpad value. Any help would be greatly appreciated!

[Willem]

Where are you running this script? Is this an onSubmit Catalog client script attached to a catalog item?

[Shahebaz2]

Yes,I am executing this script in on submit client script