Sorry for the delay, thanks for posting the template strings. Here is your solution/edits to your existing business rule. Because we need to call the current.isNewRecord() API call, this requires that we make the business rule an "advanced" one and scripting is required. This is because we cannot check whether the record "is new record" in the filter conditions and we have to utilize the Condition script field instead.
- At the top of your business rule check the Advanced checkbox
- On the When to run tab:
- Uncheck insert and update
- Set When to display
- Click the X beside all of your conditions to remove all filter conditions. This tab should now look like this
- On the Actions tab, click the X beside all set field values to remove all of those settings. This tab should now look like this:
- On the Advanced tab:
- Set the Condition to the following:
-
current.isNewRecord() && ["5d9bd582db21ff40b2b77b668c961929", "aee387e8db720b003d3d7d568c961949","11bde863db4aeb40918dff971d961996"].indexOf(current.opened_by.department.toString()) > -1 - Then paste in the following script:
(function executeRule(current, previous /*null when async*/) {
/*
* This business rule runs only on a new incident when the Opened By User's Department is:
* Business Intelligence, Business Application Support (cannot see entire name), or Business Application Support (cannot see entire name)
*/
current.assignment_group = "773a332ddb281f405cbf7d598c9619fe"; //SN_BusinessIntelligence
current.category = "reports";
current.contact_type = "self-service";
})(current, previous);That should do it! Since this business rule now runs only on display, your record producers, integrations, etc that create/update incidents in the background won't be affected. And because the condition contains current.isNewRecord() this will only fire when the user clicks New incident versus firing on existing incidents.
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