Currently we are attaching some template to the catalog item form variables and we are allowing our users to download the form from the service catalog and attach it while submitting a request.The problem is that attachment's are missing and this iss...
we're looking to do all the above so planning to give clients to agree or disagree with our resolver groups closing tickets.the plan is to allow the end user to click a happy, indifferent, sad face if they agree that the ticket can be closed .. if no...
Hi,I'd like to create links to create incidents and automatically apply a template just by passing the template id in params of my url.Something like this :https://<....>.service-now.com/incident.do?sys_template_id=6e3389196ff28********It would be si...
Hi I have a UI Action in change with a script that checks mandatory fields. But it only checks one fields at the times.How do i set the UI Action to check for all fields onClick.function approval(){ if(g_form.getValue('short_description') == ''){ ...
Greetings everyone,Getting into Discovery + CMDB within my company. Starting relationship building for Business Service Maps and wondering if any standards exist for best practices or examples? Checked Community + Wiki couldn't really find much in th...
We have regular patching which involve around 100 CI's. What is the best way to add/associate the CI's to my change ticket?
I am getting 2 errors while trying to insert fields on CMDB table.java.lang.reflect.UndeclaredThrowableException: java.lang.reflect.UndeclaredThrowableException: com.sun.proxy.$Proxy41.setStatus(Unknown Source)com.glide.rest.handler.impl.ErrorHandler...
Variables in the Service Catalog can leave large amounts of white space between other variables when using containers, or in other words the padding / margining of the height are larger than usual. This happens at times for many reasons :This is re...
I am having an occasional problem when logging into our production instance using Chrome. We have ADFS configured for SAML so we have single sign on. Every so often several IT users are being prompted for their username and password. I try in d...
Hi All, I got requirement to give a user ASSET role but I should give him READ ONLY role for all the fields in the CI form except one field XYZ. I have given ASSET role and since they require read only for all the fields i have gi...
Hello!So i'm working on archiving the entire CMDB of just under 1 million records. There are a few that we will be keeping which i will deal with in the filters. The issue we are facing is with the related records.We have a 1:1 relationship, CI's to ...
Hi,Is there a way for me to retrieve table entries which has been modified in a certain time interval using REST API?For example, I want to know which are the table entries which are modified with in last one hour. Is there any REST API for it or is ...
Hi team, I got a situation here, We have a dublin environment and we have upgraded our dev and qa to Geneva environment.Now we want our dev and QA back to dublin, please let me know is it possible?Also if we clone dev and qa(geneva) environment from ...
Hi all,I am facing a weird issue (or maybe I am wrong).I am trying to run a simple background script to retrieve field values from the tables Asset and Hardware (lets say for example install_status), but the system always return the value "undefined"...
Please suggest the brief answer about this question.How to Enable Edit UI Action button on Incident Related list ?
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