Pasted links to ServiceNow records appear differently. Is there a setting in ServiceNow to configure what is displayed?

[Kevin]

When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below.

Is there a setting or configuration in ServiceNow to adjust the result? I would like the Pasted Story Link to have he STRY# at the beginning like Incident has.

Thanks for reading this and for your comments.

Example #1 - URL to Incident

https://westlandcorp.service-now.com/nav_to.do?uri=%2Fincident.do%3Fsys_id%3D50611d2f97289990688577300153af5b%26sysparm_record_target%3Dincident%26sysparm_record_row%3D1%26sysparm_record_rows%3D1045%26sysparm_record_list%3Dactive%253Dtrue%255EORDERBYassigned_to

Paste result
INC0128776 | Incident | ServiceNow (service-now.com)

Example #2 - URL to Story

https://westlandcorp.service-now.com/rm_story.do?sys_id=8c51314547a51d90190ea749736d43bb

Paste result
Workflow not Working - Employee Onboard | Story | ServiceNow (service-now.com)
or depending on where I copy the URL from
https://westlandcorp.service-now.com/rm_story.do?sys_id=8c51314547a51d90190ea749736d43bb 

[Michael Jones -]

That...looks like a customization to me, not something that would be available out of the box in ServiceNow, unless I missed an update somewhere (possible, but I think I would have noticed). Where do you see the "Paste Result" on the incident form, in the comments and history or in some other field? Does it show up right away in the format you shared, or does it "transform" once you post the comment?

At a guess, someone has put a business rule in place that checks comments for https: and a sys_id and then performs a query to the record, pulls back the Display Value for the record (incident number) the name for the Table (Incident) and the domain, then formats a link into using the [code][/code] tags. 

I'm not sure how the result would be different based on "where" you copied the link from if it contained the same values however. 

You might need to check with your development team or admin. 

I hope this helps!

If this was helpful, or correct, please be kind and mark the answer appropriately.

Michael Jones - Proud member of the GlideFast Consulting Team!

[Kevin]

My appologies Michael, I have updated the posting to clarify that the paste results in in MS Office docs.

[Kevin]

CORRECTION: The Paste Result is what it looks like in Microsoft Word / or Power Point

[major li]

hi Kevin, I ran into the same problem. Do you happen to figure it out since then?