Remove hints

[Mazin AliKarar]

Dear all,

We have upgraded to London release and I would like to remove the hints marked in yellow. Please let me know how to remove them. 

Thank you in advance. 

[shloke04]

Hi,

If the Hints are not there in each of the Field Label, then check if you have any client Script running on that Table having "addDecoration" being used to add these icons to your fields on the Incident form. 

Script would contain something similar to one mentioned below:

 g_form.addDecoration('short_description','icon-info','text');

For more details on this, please check the below link:

https://developer.servicenow.com/app.do#!/api_doc?v=kingston&id=r_GlideFormAddDecoration_String_String_String

Hope this help. Please mark the answer as helpful/correct based on impact.

Regards,

Shloke

[siva_]

Yes disabling "Accessible Tooltips on the form" would remove those from the forms.

But its a user preference , so if you want to have the same behaviour applicable for all the users then you must set the value of the preference to false 

You can update the property at 

https://instancename.service-now.com/sys_user_preference.do?sys_id=c4b73fe981d31300aadba4a47c598e35&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=1&sysparm_record_rows=5&sysparm_record_list=nameSTARTSWITHglide.ui.accessibility%5eORDERBYname

and set the value to false if you want to disable the accessibility tool tips on the form so that these will not be visible 

if you have any preference records created for the users ,you can even update them accordingly if they need to true else  to false

Also check for g_form.addDecoration if written in ui policy scripts or client scripts 

Thanks

Siva

Mark this response as correct or helpful if that really helps

[Naveen63]

Hi Mazin,

If you want remove all the hints use below screenshot.

  

Regards,

Naveen