Request Number: Can we make it a link?

[shernandez7]

After creating a request we are sent to the Order Status page.  

Within that page, you are given the REQ number. You have to copy and paste it into the search to pull it up.

Is there a way to make the number link to the ticket?

[randrews]

i am sure you can but do you WANT to?!   the page ti is referencing is servicecatalog_checkout_view.do   which is an OOB page and modifying it isn't recomended...

instead i would build them an app on the nav menu to show their open reqeusts/requests they submitted.. fairly easy to do and provides them links to all open reqeusts they have submitted.

[Slava Savitsky]

You will either have to modify "com.glideapp.servicecatalog_checkout_view" UI page or create a global UI script. Neither can be considered an elegant solution.

[jcraneNYC]

I, too, wouldn't modify this page and would reference a queue or something where your self service users can be directed to to check the status.

If you must have some sort of link, have you tried creating a business rule on submit that runs gs.addInfoMessage("Your message here...") with a link back to current, similar to the ESS record producer for opening an incident?

[shernandez7 · Accepted solution]

For us, all of these answers were incorrect. When going into the glide.sc.use_cart_layouts, the default was false and not true. Once switched to true, the link was automatically there.