Service portal reference field pop up fields Read Only
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02-08-2022 10:11 PM
Is possible to make Catalog item variable (reference field) pop up fields as read only?
1. Variable
Name : Incident
Type : Reference
Reference table : Incident
In Service Portal When user clicks on i icon , I need to make state as read only for ITIL and Non itil users.
Note : This should not effect other catalog item variables
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Service Catalog
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02-08-2022 10:28 PM
Hi
You can now specify the portal to use the sys_popup view. You can set system property 'glide.service_portal.reference.use_sys_popup_view' to true as per KB https://hi.service-now.com/kb_view.do?sysparm_article=KB0823295
Then,
Configure UI policy for sys_user table (in case field is referring User table) uncheck the Global checkbox and select the sys_popup view and make all the fields read-only by UI policy action.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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02-10-2022 12:16 PM
Sandeep, It is effecting Platform Preview as well. Whenever I click on Preview , its showing sys_popup view.
