Service portal reference field pop up fields Read Only

[suryareddyn]

Is possible to make Catalog item variable (reference field) pop up fields as read only?

1. Variable 

Name : Incident

Type : Reference

Reference table : Incident 

In Service Portal When user clicks on i icon , I need to make state as read only for ITIL and Non itil users.

Note : This should not effect other catalog item variables

[Community Alums]

Hi @suryareddyn ,

You can now specify the portal to use the sys_popup view. You can set system property 'glide.service_portal.reference.use_sys_popup_view' to true as per KB https://hi.service-now.com/kb_view.do?sysparm_article=KB0823295

Then, 

Configure UI policy for sys_user table (in case field is referring User table) uncheck the Global checkbox and select the sys_popup view and make all the fields read-only by UI policy action.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[suryareddyn]

Sandeep, It is effecting Platform Preview as well. Whenever I click on Preview , its showing sys_popup view.