Set Assignment Group for RITM automatically

[alliej428]

Hi-

I have been trying to figure out how an assignment group is set automatically when a new request is generated.   I created a new workflow, and for some reason, I can't get this field to populate automatically.   This is the first workflow I've done, and currently, all of our other ones populate this field.   What I can't figure out is where it's getting pulled from. (This is the 'assignment_group' field; it's just been renamed to 'ownership group').   I've asked some other of my SN co-workers, but they couldn't find an answer either.   I looked in business rules and client scripts but didn't see anything that stood out to me, that addressed this field.   Any help is appreciated!

Thanks!

[alliej428]

This is how our workflows are set up- it was done like this when we implemented SN back in 2014.   So I have requests to create some new workflows, but it needs to behave like the other ones.   I checked business rules and the only one I see is this.   I'm not sure how this would get set though.

[randrews]

ok so on your new item.. you should have a "Group" field.. .set that to the assignment group that should get this item.   generally assuming this is being ordered via the service catalog i would set that in the catalog item.. either as a variable the user sets.. or as a hidden variable that the system sets.

just add the group field <no u or v just group> to the variables as a reference field of of sys_user_group and set the default value to the fulfillment group for this item, or if appropriate don't hide it and let the users pick.

[randrews · Accepted solution]

actually correction to that... it isn't on the requested item but on the CATALOG item.. so on your catalog item form you SHOULD have a group field... set that to the fulfillment group.

[alliej428]

That was it!!   Thank you very much!!   I spent a lot of time trying to figure out how to set this.

[randrews]

no worries i have built a LOT of catalog items.. learning how the tables relate to each other can be... confusing especially when there are customization's like this...

as you move forward and learn more i would SERIOUSLY suggest figuring out WHY your organization is assigning items out.. and if it is the BEST answer for you.... personally i don't normally try customization like this as it will make future upgrades ... challenging!!

for the core tables the best practice rule is personalize but don't customize were you can avoid it!