Hello All, We have a requirement where we have to validate the attachment name in service portal before catalog item name submission. Example:The attachment name should be "variance access form.xlsx", if user is trying to attach some other attachmen...
Hi All...Recently I configured KB form, where I put 'Activities' field & 'Work notes' field under a custom tab called 'Notes'. My issue is when I create a new article, 'Notes' tab capturing & showing all activities of the article (like workflow statu...
Hi, I am trying to help in Spain to the affected people by DANA (In Valencia we are experiencing difficult times because of a DANA that has destroyed entire towns) I try to create a public survey in which attachments can be added, but when publishing...
For my catalog item i have two variablesRequester (Read only)Requested for Both are auto populated with the logged in user, but Requested For can be changed to any other user.this is done with 'javascript:gs.getUserID();' for the Default value ...
Created two Date/time fields in format DD:MM:YYYY HH:mm:ssEnd date(DD:MM:YYYY HH:mm:ss) can not be earlier than Start date(DD:MM:YYYY HH:mm:ss)?? Can anyone give script for this?
Hi, In the below related list approvers tab is there. in that tab approver records are there so i need to set approved where requested is available. I need to add test step for that so please guide which step i need use. 1. Related List2. File value...
An x user though having itil role not able to see option to change between views for that matter he is getting catalog view in UAT but in Dev he is able to see. I have seen any role difference but they were same. What makes X stopping to switch betw...
Dear Team, I have a requirement to integrate the Service Now with OP manager for Event management. In this case all the event data will be pulled by Service Now using the MID server. Please suggest is there any connector available to achieve this fun...
Hi Team,For the below code am getting DOM manipulation warning in update set scanning.Am trying to call a view via the glideDialogForm, is there any alternations can be done for fixing the dom manipulation error.function onHoldAction() { var sysi...
Exclude data patch request using this conditionChange Type IS Emergency&&Sub Type IS ONE OF 400 / 500/600&& service.justification CONTAINS **Eligible**Minimum Character limit of 100 characters to be introduced for the below sections of the change ti...
Hi All,In the Major Incident Workbench, we will create communication tasks. Is there an option to automatically select the "To" and "CC" lists based on the inputs from the incident? instead of selecting it manually Thank you
Hi All, I am trying to get values of left side of '-' in String. Could someone help me to figure out. Suppose my string is : ABC - DEF I want to print 'ABC'. Please help!
Hi @Ankur Bawiskar I have two tables one is interaction and second is incident and there is OOB UI Action Create incident in interaction table. I have created one related list in interaction and I want list of incidents which are created with specif...
I'm looking for advice on the best way to calculate the time between communication plans for our Major Incidents. The ask is to report on the time between the tasks. For example initial sends out at 8 am and the update needs to be sent at or before...
I want display Confirm message on change request : when state changes to schedule to new add confirm message using the OnSubmit Client script with option Yes and No. Is this possible? if not then how do we achieve this functionality?
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