We currently have Virtual Agent setup and working on our portal as an embedded widget in the footer and also a clickable tile on our home screen. This uses the $sn-va-web-client-app.do page and works as expected. We have conversation history turned o...
Hi, Good Morning, I am trying to create a tags to assign automatically to tickets. I have followed this document but it didn't help for me. https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/use/common-ui-elements/concept/administ...
Who or which role can manually change the incident from Resolved to Closed?
Hi All. We are having a tricky situation to cancel a particular workflow activity for some existing workflows. Could anyone provide any insights if they have done it already. I did try with some scripts that glides wf_executing table and cancels the ...
I have created a new knowledge article and clicked "View Article" from the same KB article. While viewing, I rated it low (1 or 2 stars) but closed the window without submitting.When I open my article again, I notice that knowledge feedback is still ...
Hi, I have a catalog item once i submit a ticket from the portal it should created a request under request once approval is approved then create RITM under request for one particular catalog item.For this i have created flow designer and it is workin...
Hi Team,I’m facing an issue with an order guide that includes multiple catalog items, each with its own workflow attached. There is no workflow defined at the order guide level.When multiple items are ordered together, the corresponding workflow is ...
Hello all,i have below requirement when i want to create a UI Action button in sc task,Create UI action to create an IMAC as part of Hardware Return Requested Item. This button should be available on SCTasksName: Create IMACShow as button/link on for...
Can we achieve the following Functionality by implementing Both On call Scheduling and Advanced Work Assignment for the same team members within the same Shift. 1)We want to do the Shift Roster of team members for 24*7 shift and send notification to ...
Hi All,On the service portal, when you save a draft, a message says you can view drafts via a link.I tried to make a copy of this widget, replacing it and editing the text to say "go to drafts page," but it did not update.It seems I'm not editing the...
Hi All,How do I restrict a user to work on the same UI page when someone else is already working on it??? Please help....!!
Hi everyone! Can someone please help me on my issue. I created a new order guide and the order guide contains existing catalog forms. If the RITM is created using the stand alone catalog form, it goes to the normal approval and it generate SCTASK aft...
I am trying to get an RSS feed to populate a table, however just cant seem to get it to work. Any help would be much appreciated!The REST API has been set up and coming back with a code 200 and the connections there I just cant seem to get the record...
Is there any documentation on the tables of service now. I would like a list and what they do. We went to a release of service now that works diffently (utah vs Vancouver). On change controls there is a "follow" button. If I hit that button, in ...
Hi Team, I am writing the query Business rule. Where if Logged in user is member of that group, then only incidents belongs to that assignment group should be visible. Before query business rule on Incident. it works when I send Sys_id of that group ...
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