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Edit Excel template instruction

Hi All,Can we edit the Imported Excel template When we download it to import data in any table. To add custom Instruction on how fill fields correctly. or Can we set the value of Create excel template to false when importing data to a table refer sec...

Manually entered field value overwritten by discovery

Has anyone encountered situations where a value (e.g. location) is set by Discovery, subsequently it is manually changed, and then Discovery overwrites that valueIs it possible to have manual data entry take precedence over automated discovery unless...

ui action

The problem requires creating a UI Action in ServiceNow that automatically updates the status of a record in the vpm_activity_instance table based on changes made to the Achieved Date or Expiration Date fields. The status should be updated according ...

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rognomolta by Tera Contributor
  • 241 Views
  • 1 replies
  • 0 helpfuls

Importing IODC Well Known Configuration Failed

Hi All,I'm trying to create new IODC identity provider but I get the below error:"Importing IODC Well Known Configuration Failed. The OIDC Metadate URL specified either cannot be reached or is invalid".I checked the oidc_provider_configuration tavle ...

How to create ticket from mail

Hi All,I have one requirement where I will have to create Service request from mail.catalog item name - Customer Code Modification kindly let me know how to develop that?Thanks & RegardsKP 

keval3 by Tera Contributor
  • 570 Views
  • 2 replies
  • 1 helpfuls

Resolved! Update REQ short description and description in Flow Designer

Hi, I'm trying to update the Description and Short Description of a REQ (not RITM). I have a simple catalog item and flow that generates 1 RITM and 1 Task. How can I populate the REQXXXXXXX short description and description fields with catalog variab...

Zack9 by Tera Expert
  • 2666 Views
  • 5 replies
  • 9 helpfuls

Resolved! Missing Information on SCTask Record, can I remediate?

Hello all,I recently updated a Catalog form, by replacing a field with a Variable Set Reference field.Unfortunately, I did not update the Flow before moving into PRD (sigh!) Now, the RITM have the field, but the Task does not.Although I have correcte...

Hola Ola by Giga Guru
  • 694 Views
  • 4 replies
  • 2 helpfuls

Notification issue

Hi removing itil role from users if they not logged into the system in 60 days. I am able to remove itil role from users and able to send an email as well but 2 emails are sending, it should be sent only one email with list of removal itil users.    ...

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Set Request body of an Oaut token request in JSON

Hi all, I'm trying to configure a Request Message with Oauth 2 autenthication via Application Registry. Third party requeriment is that request Body of the Token Request Call should be a JSON with a specific format. Everything I've tried generates th...

AdriaM by Mega Sage
  • 1461 Views
  • 6 replies
  • 1 helpfuls