ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Make Worknotes mandatory in UI Action

I have one button on Form 'Transfer Case' which calls UI Page, Now I want to make worknotes mandatory if user is transferring case.I'm able to make worknotes mandatory but once user put something as worknotes and then again click on UI action, system...

IAmIshan by Tera Guru
  • 469 Views
  • 1 replies
  • 0 helpfuls

Resolved! I have checked the auto number check box in the creation of a custom table. It is updating when I refresh the page. How can I stop it I want only one auto number when we refresh the page.

I have checked the auto number check box in the creation of a custom table. It is updating when I refresh the page. How can I stop it I want only one auto number when we refresh the page. Please help me on this.

Bhargavi K by Kilo Contributor
  • 746 Views
  • 3 replies
  • 2 helpfuls

Service portal

An one approver i would like then next back buttons visible  to all users if there are more records than can be shown on page.i would also like the approval tab default list is sorted by request id ascending. One can see the buttons , second and i ca...

In Workspace dashboard the report didn't show countries

Hi Coomunity, I have created report in workspace dashboard. I have taken incident table and type Geo mapping.The report shows the only countries tickets. Reaming counties can't able view in map report  Below condition i appliedgroup By : caller.locat...

vijayvasant_0-1727441966001.png vijayvasant_1-1727442007155.png vijayvasant_2-1727442039754.png
vijayvasant by Tera Contributor
  • 226 Views
  • 1 replies
  • 0 helpfuls

Ui Actions

An one Approver i would like the next back buttons visible to all users if there are more records than can be shown one page i would also like the approvals tab default list is sorted by request id ascending. Note : Two persons like X , Y . 1. X pers...

Ram012 by Tera Contributor
  • 306 Views
  • 2 replies
  • 0 helpfuls

In Workspace dashboard the report didn't show countries

Hi Coomunity, I have created report in workspace dashboard. I have taken incident table and type Geo mapping.The report shows the only countries tickets. Reaming counties can't able view in map report  Below condition i appliedgroup By : caller.locat...

Siva82_0-1727446693511.png Siva82_1-1727446709720.png Siva82_2-1727446733087.png
Siva82 by Tera Expert
  • 294 Views
  • 1 replies
  • 0 helpfuls

login event

Hi,I need to run a script on events table to check the frequency of user logging in.Where the count of successful login attempts over the last 30 calendar days is greater than or equal to10, then the user is returned as a "Frequent" user.Where the co...

avani2 by Giga Contributor
  • 1544 Views
  • 2 replies
  • 0 helpfuls

Operational status = 25

Hi, I have below encoded query where operational status shows as "25".query is applied on 'task_ci' table.I tried to decode value '25' but nowhere found. Can anyone please suggest on this? Query:ci_item.sys_class_name=cmdb_ci_linux_server^ci_item.ope...