Hi all, I'm currently configuring an Email Client Template for INC tickets For now, I'm still configuring it from the dev3 (not on prod yet). But, when I tried to send the email using 'Sender Configuration': Select From List. and select the Email Cli...
I have recently configured OAM Plugin, and done the necessary configuration on RITM Approval notification. When I received the email in Outlook Price value is ?0.00, currency is not rendering in Outlook. When I performed testing in https://adaptiveca...
I have a requirement where there is an attachment type field(e.g., diso_approval) if it contains only .msg file then submit the request; otherwise unable to submit form.Note: Variable Atrribute not working( Need a script).
Hi all,We have a requirement to update attachments that are added in the form. For this we have updated the dictionary of that particular field by refering it to attachments table and added script " javascript: 'table_name=' + current.getTableN...
why "snc_internal" is automatically getting added to ACL? how can we delete it?
Hi can anyone help me with scenario for :i have a dropdown field in a catalog item with name as ' scope of request ' and it has options as NDL,MNL,SYD and others which is coming from another table.(branch mappings table)we have a field in branch map...
Hi Every One, I'm working with ServiceNow Doc Intelligence and currently, the platform allows training with a maximum of 25 pages at a time. However, I need to train it with more than 50 pages in one go.Is there a way to increase this limit? Maybe th...
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Hi Community, Need help in configuring Queue triggers for AWA queue. I have created a queue trigger record for a queue and trigger type as Max wait time and want to switch to a virtual agent topic if max wait time is reached but currently it is not ...
When we are ordering a catalog item, i need a summary of all the variables to be posted as work notes. We have something called approval summarizer which gives a summary of variables in the approval record. I want a similar implementation in RITM wo...
Hi everyone, Can someone please help me with where the issue is while parsing the variable data? we need to show data in variableCreated a script include from which to get third-party data and show it in the catalog variable. {"result":{"catalog_item...
I can't be ale to checkout my workflow. It is showing published but not triggering when conditions met. Please help me with this issue.
Hi Community, I want to add a new state on a catalog task for example "closed by automation" that when selected will make the catalog task inactive and the RITM and REQ also with the same state. I've tried doing this with a business rule which in tu...
Hi Team, How to write catalog client script to give email validation as it can accept only abc.ab@(companyname).com users only. Need to valid it for 2 email domains. Abc.ab @(companyname1).com Field is a single line text field(email Id). ...
Hi Recently, we came across one issue where user is not able to see any records on the report which is added on the dashboard. I have seen 'exception is exception required' condition on the report but not sure how it sets to that value when task_sl...
