Show pop up message using ui policy

Divya choudhary
Giga Expert

‎04-16-2022 08:54 AM

Hi ,

We have a form in our ServiceNow portal which is a record producer and it creates a case in backend.

In the form there's a reference field which refers to our templates table which stores problem statements. And we have a URL field which is also a reference field referring to Application service table.

My requirement is to show a pop up message to the user, when user selects "I have a problem with reviews on my websites" and "My page is not loading" problem statement in the problem_statement field and URL is HCDV sites(HCDV is a platform in application service table).

I am using UI policy but in the condition i couldn't dot walk to the application service table. Can someone help me with this? Let me know if i have to use client script for this

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OlaN
Giga Sage
Giga Sage

‎04-16-2022 11:04 AM

Hi,

Both UI policy and Client scripts run on the client side, and will not have access to dotwalk, that requires a script that runs server side.

It's possible to run a script in either UI policy or a Client script, that shows a popup under specific conditions, but in this case, you would need to hard-code the sys_id:s which should trigger the popup.

Maybe not desirable.

Another option is to use GlideAjax and a script include along with a onChange Catalog Client script to determine when the popup should.. well.. pop up 🙂

Read this article to get started with GlideAjax, and ask if you need additional help.