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How to Restrict users for List collector?

Hi all, In my catalog item i have 2 variables  variable 1 - select matter: refers to u_matter table variable 2 - folder permission (type-list collector)- refers to user table i have a table(matter details)  in my instance with following details My r...

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Mitra2 by Tera Contributor
  • 1417 Views
  • 7 replies
  • 0 helpfuls

Find how the default view has been modified

Hello,  We have experienced a strange issue this morning where the Default view on HR form has been modified and all the fields have been removed from the view.  when I checked the Form Layout versions, don't see any recent changes. Tried checking th...

Resolved! Create Second RITM in Workflow Activity

Currently using ISTANBULObjective:   Create a second RITM under new REQ using script in Workflow.   This RITM would then trigger it's corresponding workflow.Details: We have a Catalog Item (New Provider) that allows our organization to ask for a onbo...

kevinthury by Tera Guru
  • 5543 Views
  • 13 replies
  • 5 helpfuls

how to dot walk in script include

Hi all, I'm little bit confused, like how to link the fields from 2 different tables. Ex: sys_user & cmn_location. In user table i can able to see city & country fields but the field names are populating as location for both. In this case I want to g...

Sweety11 by Kilo Contributor
  • 3844 Views
  • 26 replies
  • 2 helpfuls

How to prevent duplicate records in staging table ?

How to prevent duplicate records in staging table ?   I mean, if there is any duplicate record in the excel file then while importing records through that excel file in staging table it should prevent the duplicate records to be imported. Can I use o...

Abhisek3 by Kilo Contributor
  • 1784 Views
  • 9 replies
  • 0 helpfuls

Resolved! REST - Post from a Workflow Script

Hello, Just to say this is my first time trying to use/configure a REST message and have no previous knowledge at all !!!! I am struggling with a REST message using a variable from a catalog request. I have created a REST Message with an Endpoint tha...

stevemkuk by Tera Contributor
  • 1000 Views
  • 3 replies
  • 1 helpfuls

Resolved! How do you get variables from a catalog task to show up on an SCTASK

Hello, I have an issue getting the variables to show up on an SCTASK after submitting a request. For instance after a request for hardware is submitted through the catalog, it creates a RITM and an SCTASK for review. The variables from the form are s...

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Newbie86 by Kilo Contributor
  • 5657 Views
  • 11 replies
  • 0 helpfuls

Resolved! Incident Inbound Email Action - Additional Comments vs Work Notes

Hello all, It has been requested that when an ITIL user replies to an Incident via email, that the email message go into Work Notes, while if the caller replies, it goes into Additional Comments.  I believe the Update Incident (BP) should be cloned a...

Eric148 by Tera Guru
  • 2462 Views
  • 2 replies
  • 1 helpfuls