Hi Community, In virtual agent chat, we can click on 'Show me everything' select a topic called Search Knowledge base, then it works based on search of the keyword in the entire kb. Without using UI action ‘Show me everything’, if the user directly t...
Hi All, In notification I had created link in that, I have give dev URL and migrate to prod . in production user click on the it redirecting to dev in ServiceNow. Every time I having chaining dev to prod in prod . There is any way while creating link...
I am working on a notification that triggers a custom table that has an expiry Date Time field. I need to trigger a notification from 30 days, 7 days, and the same day from the expiry date. I know I can use Schedule Job for this. But exactly how? Wha...
We would like to know if there is any other way that scheduled reports are logged or tracked if they are executed or not aside from sys_email logs.Thanks!
Hello, I'm studying servicenow platform and will pass the CSA in the near future. I have some exercises related to an incident management application, I couldnt find how to configure some requirements , i will put few of them if you could advise, 7-A...
We want to be able to link an Incident to a problem from the problem ticket or the incident ticket. I've been working linking an existing incident to a problem from the problem. There wasn't an Add or Edit button and I was able to use action assign...
I have created a dynamic report on sysID by calling a client callable script include. The report has data if logged in user is admin user. If non admin users opens the report the report data is empty. Kindly let me know how to resolve this issue
Where can we see the notification triggered through Workflow ? I can find the other emails but not the one I am triggering though workflow ..Where should i check it
I am using the below Business rule to forward any email received in Servicenow on a closed incident to itsupport@itisupport.com (function executeRule(current, previous /*null when async*/ ) { var sysid = current.instance; //geting sys id of inc...
We have a flow that has been created by a consultant to manage chases for On Hold tickets. This doesn't work properly unless I amend the Run Trigger to "For every update". I am looking to get an understanding of how this could affect Instance perform...
Hi All, I need help in figuring out why few values in list view is showing empty but when I right click on the empty and give show matching, it is showing me sys ID in the filter and filters only 1 record. In my certificate task table I have a field ...
I have a variable 'Comments' in a catalog item. But I want to limit the characters a user can input. How can I achieve it? 'Comments' is already a Single Text Line type, but I need to limit the characters further more. Please help!
Hi All, This is not at all related to change/problem management but I am posting the query under change/problem management since I didn't know what module the customized applications come under. We have a customized application called 'Employee Trans...
I can't find the record for the [incident_task] notification settings in the notification's table. Is there an incident task notification setting in OOB?
Hi, I have a requirement where I have to assign certain roles to current logged in user when he is on certain form and remove that role when leaves that form in runtime. Can anyone please help me with the logic using a business Rule. Thanks in advanc...
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