Slack and servicenow integration

[Pavan Kumar BV]

Hi Team,

I have successfully implemented POC to integrate slack and servicenow in such a way that

1. As soon as an P1/P2 ticket is assigned to my group i will get an instant alert.

2.Also, if any P3/P4/P5 ticket assigned to my group is updated to P1/P2 i get a notification on my slack.

Hence, i have used an after insert/update BR for it with below conditions.

However, i am getting alerts for every change that i make on my incident satisfying the above conditions.

For example: assume a P1 is assigned to my group and i get notified in slack that a P1 is assigned. And now if i add a work note/additional comment/make any change in any of the incidents fields i am getting the alerts again. I dont want this to happen. I need the notification only when the ticket is assigned to my queue. But not for every change i make.

Is there a way to tell my BR not to execute when any change to other fields is made?

Thanks in advance.

[Pavan Kumar BV · Accepted solution]

I have achieved this using an updated query as below.

Priority isoneof P1/P2 AND Assignment group changes to (Grp 1, Grp 2...)

OR

Priority changes to P1/P2 AND Assignment group IS(Grp 1, Grp 2...)