Slack for ServiceNow.
Pre-requisites:
SLACK: SLACK App Directory Sign-up
Redirect URL
Logo URL
Service Now: Create an OAuth API endpoint for external clients.
Process:
1.User can login into the SLACK using email (personal/ official) using https://slack.com/signin?redir=/intl/en-in/apps#/signin
2.Click to ServiceNow for Slack under apps as shown in the screen shot.
3.Copy the Redirect URL and Logo URL from the Slack.
4.Open Application Registry under System Oauth in application navigator from your ServiceNow instance.
5.Create Oauth credentials using Create an OAuth API endpoint for external clients. Interceptor in ServiceNow, Add Redirect login URL and Log URL copied from slack but , client ID autopoulated from ServiceNow, which is mandatory please copy it.
6.Now you can connect your Slack account to ServiceNow , Please click Connect ServiceNow to Slack button(as shown in screen shot.
7.In-Order to connect Slack and ServiceNow, you should have add your ServiceNow instance URL and Oauth Client ID and Oauth Secret ID copied from ServiceNow mentioned in step 6.
Once submit the form the connection slack ServiceNow instance is successful, and it will display below screen.
Now you can connect your account using Connect Your Account button (shown in above screen shot).
Click allow, successfully added your ServiceNow account to Slack.
Validate by creating incident from SLACK to ServiceNow instance:
Summary:
Easily submit, manage, and collaborate on Incidents, IT service requests and more with the ServiceNow for Slack app.
You can do below with Slack on your ServiceNow Instance.
Create ServiceNow Incidents from within Slack
Just select any Slack message and create a ServiceNow incident from within a Slack conversation or start from scratch using the shortcuts menu anywhere in Slack.
Stay in the know.
Customize your public or private channels to notify your team about new and updated ServiceNow records, like when an Incident priority changes, or a new Change Request is created.
Search and Share ServiceNow Records
Search for ServiceNow records (including Incidents, Problems, Changes or Knowledge Base articles and more) using the easy text search and share the results in any Slack channel or with any person. Once shared, you can perform quick actions on Incidents like view comments and notes, add comments, and change status.
Power preview of ServiceNow records in Slack channels
Get the preview of any ServiceNow record shared in a Slack channel or Direct Message and interact with the record from within Slack.
Interact with Service Catalog
Initiate Service Catalog requests and view status and pending approvals all from within Slack. Use the shortcuts menu to search the Service Catalog from within Slack and kick off the ordering process with just a few clicks. Once submitted, you can stay up to date on open requests and approvers can keep track of the items needing attention.
Build customized Incident workflows in Slack
Leveraging Workflow Builder in Slack, you can add steps to Create or Get a ServiceNow Incident to create your own custom ServiceNow Incident flow or to integrate ServiceNow with other apps available in Workflow Builder.
Please note that a paid ServiceNow account is required to use this app, however, there is no additional cost associated with the app itself.
