Walk-Up Experience Check-In : How must I do to allow users to create a appointment from the Walk-Up Experience Check-In
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05-12-2022 02:10 AM
Hi. For IT-Kiosk implemented from Walk-Up Experience Application, customer specifications specify the end-user can program an appointment with an agent with a window of 20 minutes.
I have seen it was normally possible to do this with Walk-Up Experience as on this video, a tab to schedule an appointment is present in the Walk-Up Experience Check-In widget :
But when I add the Walk-Up Experience check-in widget to my Service Portal, there is not a "Schedule an appointment" tab :
I have seen online I had to create an Appointment Booking Service from Appointment Booking Configuration and associate the former to a location to be able to schedule appointments for this location.
So I created an Appointment Booking Service in Appointment Booking Configuration and asociate to my location Democracy Lane :
But I have still the same widget without the tab "Schedule An Appointment" on my portal.
Have I forgotten to add a widget or something like that or is it a problem with Appointment Booking Configuration ?
Thanks in advance for your advice.
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Walk-Up Experience

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05-24-2022 05:00 AM
You have to create record in this table - sn_apptmnt_booking_service_config
After that you need to associate it from walk-up location record.
Have you done that?
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06-07-2022 01:06 AM

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06-12-2022 06:27 AM
Please mark my answer correct also if it helped.
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02-16-2023 04:06 AM
Hello @Rohit Kaintura
We have window start & Window end field on WUA record so I am unable to find when does these field value get change. Because we have one notification its trigger is "window start changes"
Thanks