Where is "Availability" choice list field in Maintain Items under Catalog Definition - Service Catalog

[Lillian Aviles]

I have created a Catalog Item and want to show in the Mobile Interface.

I have already verified that the Classic Mobile UI Properties is YES for Enable mobile web UI

When I open the Catalog Item I am being asked to "Locate the Availability Choice list field and change the value from Desktop Only to Desktop and Mobile, thank click Update.

However...... When I view the catalog item, I cannot location anywhere, where I can make this type of change. 

I have attached an image of what I see and am not sure if the "Available For" is where I am supposed to be making this change, if so, I am not sure why nothing is there because this is a ebook ServiceNow Fundamentals request I am doing to learn how to use ServiceNow.

Thank you.

[John Longhitano]

[Lillian Aviles]

John,

How did you get to this screen. I did not see this as an option in my screen. Here is my screen

[Chaitanya Redd5]

Hi Lillian,

You can decide the availability of item by the availability field, Desktop Only will restrict the item on the mobiles and Mobiles will restrict its visibility on Desktop view. Whereas Desktop and Mobile will allow the visibility on both the interface.

You can find the item by clicking on the Type of Service Catalog selected and the category selected.

Kindly mark my answer as Correct and Helpful based on the Impact.

Regards,

Chaitanya

[Lillian Aviles]

Not sure I follow your instruction. Can you tell me how to get to Type of service catalog and in what screen. Here is my image showing what I can see within. However I was able to make the change while in the Catalog Item screen, change the personalized setting to show the availability and did a change from within.