AIOps demystified

Session Code: LAB2949Presenter(s): Steve Emerson, Christian Malone, Gerard BerthetCompany(s): ServiceNow, ServiceNow, ServiceNowAbstract: With the recent “Gartner Market Guide for AIOps Platforms” lis...

Make better business decisions driven by CMDB data with query builder best practices

Session Code: LAB2796Presenter(s): Jesus CastroCompany(s): ServiceNowAbstract: This lab introduces customers to Query Builder and key use cases it tackles. Further, highlight the key new functionality...

Resolve customer issues faster with Advanced Work Assignment and Agent Workspace in Customer Service Management

Session Code: LAB2974Presenter(s): Shawn O'Connell, Rich RunfolaCompany(s): ServiceNow, ServiceNowAbstract: Advanced Work Assignment (AWA) makes it possible to automatically assign work items such as ...

Learn how IT Business Management can manage costs in the IT portfolio to spend less time on operational work, and more time on strategic initiatives

Session Code: LAB2968Presenter(s): Damon Bell, Steve NortonCompany(s): ServiceNow, ServiceNowAbstract: Is your organization’s budget, team and work allocation consciously prioritized based on business...

Mobile 101 - Getting started with Mobile Studio

Session Code: LAB1246Presenter(s): Michael Slabodnick, Stephane LalondeCompany(s): ServiceNow, ServiceNowAbstract: Lab attendees will learn how to get started with Mobile Studio by building a new app ...

Realizing the benefits of digital workflows for clinicians, staff, and HR

Session Code: BRE3157Presenter(s): Don Tierney, Karen Goslin, Kristin PetersCompany(s): ServiceNow, Partners Healthcare, ChristianaCareAbstract: In healthcare, improving employee, clinician, and medic...

Nurse Issue Resolution: Meeting Clinicians in their Workflow

Session Code: BRE3159Presenter(s): Dan Williamson, Kristy Ewton, Tracy TallmanCompany(s): ServiceNow, HCA Inc, HCAAbstract: At HCA Healthcare, Nurse Issue Resolution transcends the standard IT Service...

Deliver innovative patient experiences across the continuum of care

Session Code: BRE3158Presenter(s): Paul McRae, Kristina Lindsey, Charles Huntley, David+M WheelerCompany(s): ServiceNow, Scripps Health, Novant Health, Medical University of South CarolinaAbstract: Pa...

Where to start and how to keep it super simple when implementing GRC

Session Code: BRE3133Presenter(s): Teresa Law, Brian Thomas, Jim Lamadrid, Josh MillsCompany(s): ServiceNow, Shelter Insurance Company, Intermountain Healthcare Inc, Intermountain HealthCareAbstract: ...

Financial Services Management: Automation, Risk & Compliance in one Platform

Session Code: BRE3153Presenter(s): Lauren RobbinsCompany(s): ServiceNowAbstract: What has ServiceNow learned from our 900+ financial services (FS) customers? FS firms are: 1) delivering significant an...

Re-imagine Lines of Defense & ease Regulators with Integrated Risk & Compliance

Session Code: BRE3151Presenter(s): Angie CamposCompany(s): ServiceNowAbstract: Financial Services (FS) organizations’ livelihood depends on risk management, controls, and compliance. Traditionally, 3 ...

Deliver Operationally Resilient Financial Services with ServiceNow

Session Code: BRE3152Presenter(s): Keith PearsonCompany(s): ServiceNowAbstract: As a result of recent high-profile failure events in Financial Services (FS), governing bodies in the UK, Europe and acr...

Transform Your Middle and Back Offices to Deliver Amazing Customer Experiences

Session Code: BRE3150Presenter(s): Angie Campos, Keith PearsonCompany(s): ServiceNow, ServiceNowAbstract: Digital transformation in financial services (FS) has focused heavily on customer engagement c...

How ServiceNow BCM powers the largest organizations in the world

Session Code: BRE3121Presenter(s): Aaron CallawayCompany(s): ServiceNowAbstract: Do you know what BCDR software supports many of the largest financial institutions, largest healthcare systems, largest...

A Tale of Two Companies – Implementing out of the box

Session Code: BRE3132Presenter(s): Adam Leigh, Kirk Hogan, Renato Cunha, Teresa Law, Luke SagooCompany(s): Align Tech, Iceberg Networks, AltaGas, ServiceNow, AltagasAbstract: Wondering if you can real...

How to automate change for DevOps, a customer case study

Session Code: BRE3130Presenter(s): James ArundellCompany(s): FIS WorldPayAbstract: DevOps is a new product but it's already helping to make a big impact by accelerating change and providing unique ins...

ServiceNow Risk and Compliance Strategy and roadmap

Session Code: BRE3122Presenter(s): Scott Ferguson, Aneesh BhatnagarCompany(s): ServiceNow, ServiceNowAbstract: Join our product team to gain insight into our aggressive schedule of new features, updat...

Introduction to Customer Service Management

Session Code: BRE3106Presenter(s): Terence Chesire, Victor ChanCompany(s): ServiceNow, ServiceNowAbstract: It's been widely accepted that companies now are competing not on price or features but on ex...

Introduction to Knowledge Management for customer service

Session Code: BRE3107Presenter(s): Sarup Paul, Kathryn RandazzoCompany(s): ServiceNow, ServiceNowAbstract: Knowledge Management is a critical component in customer service in many ways. For one, it se...

Panel: Fuel mission-oriented innovation with a platform to deliver digital government services.

Session Code: BRE3111Presenter(s): Tom Yeatts, Brandee Ganz, Landon Cook, Todd BashorCompany(s): ServiceNow, Howard County Govt, Tennessee Department of Human Services, NewRocketAbstract: Citizens are...