Now on Now: CSM+ITSM - how we are using an Integrated Service Management approach to identify, resolve and remove problems

Session Code: THS1099Presenter(s): Anand VermaCompany(s): ServiceNowAbstract: The work of a Technical Support organization doesn’t always stop when a case is resolved. In this session, we will discuss...

Enhancing the Employee Experience with ServiceNow and Your Intranet

Session Code: THS1183Presenter(s): Eric HemmerCompany(s): ServiceNowAbstract: Customers either love or hate their Intranet or Enterprise Portal. For those that love it and expect employees to begin ev...

Performance Management Design with KPI Composer

Session Code: THS1193Presenter(s): Robert Ninness, Pieter GorisCompany(s): ServiceNow, ServiceNowAbstract: This session will discuss a framework for supporting Performance Management initiatives withi...

Value Realization with Performance Analytics

Session Code: THS1200Presenter(s): Sandee CurtisCompany(s): ServiceNowAbstract: Finding the value in your investment leveraging Performance Analytics and Reporting.

Visibility to TLS certificates and automation of task workflows

Session Code: THS1221Presenter(s): Sree SubramaniamCompany(s): ServiceNowAbstract: A brand new oralndo based store application to provide comprehensive visibility to TLS certificate expiry and provide...

Now on Now: How ServiceNow reduced L1 support using Virtual Agent and Live Agent

Session Code: THS1073Presenter(s): Bharathi RamadassCompany(s): ServiceNowAbstract: Join this session to hear how ServiceNow has built conversations using Virtual Agent and Natural Language Understand...

Now on Now: Part 1 - The success of our Enterprise GRC Solution at ServiceNow (Journey Overview)

Session Code: THS1087Presenter(s): Andrew Wheatley, Hassan JavedCompany(s): ServiceNow, ServiceNowAbstract: In this session we'll share how our GRC solution reaches into every corner of our enterprise...

Now on Now: Part 2 - The success of our Enterprise GRC Solution at ServiceNow (Deep Dive into SOX)

Session Code: THS1092Presenter(s): Hassan Javed, Armando MoralesCompany(s): ServiceNow, ServiceNowAbstract: To continue from Part 1 of this session, we will take a deeper dive into our SOX Case Study ...

Now on Now: How we manage our many SaaS Applications using SAM

Session Code: THS1072Presenter(s): Poonam KripalaniCompany(s): ServiceNowAbstract: For cloud computing companies like ServiceNow managing On-Premise and SaaS applications is a huge, business-critical ...

True Vulnerability Management – take control and improve your security posture

Session Code: LAB3019Presenter(s): Dan JezerinacCompany(s): ServiceNowAbstract: Are you interested in learning how you can help your organization mitigate security risks by automating vulnerability re...

Now on Now: How we created a persona-based mobile experience to delight our employees

Session Code: THS1069Presenter(s): Amjad ShaikhCompany(s): ServiceNowAbstract: Join us to learn how we customize virtually everything so employees feel like our mobile app was designed and built espec...

Now on Now: How we stopped being reactive and instead are driving operational efficiencies and insights for infrastructure

Session Code: THS1062Presenter(s): Sanjeev NairCompany(s): ServiceNowAbstract: For many organizations, IT Operations can quickly become reactive and do not allow teams to remain efficient. As a result...

Now on Now: How ServiceNow helps employees solve more than 60% of issues through self-service/automation

Session Code: THS1071Presenter(s): Rajeev SethiCompany(s): ServiceNowAbstract: In a world where more than 60% of employee issues in an enterprise are related to HR and IT, discover the journey our tea...

Advanced security playbook design with Flow Designer and IntegrationHub

Session Code: LAB3022Presenter(s): Miguel Cebrian, Robert HeldCompany(s): ServiceNow, ServiceNowAbstract: Whether you're a security architect looking to design and automate your security playbooks or ...

Deliver proactive solutions with Customer Service Management and IT Operations Management

Session Code: LAB2975Presenter(s): Jeff Shumas, Dan ReinhardtCompany(s): ServiceNow, ServiceNowAbstract: While it's common for digital and connected services to experience planned and unplanned outage...

Up Your Response Game with Major Incident Management

Session Code: LAB2990Presenter(s): Sheeba Srinivasan, Soumya MitraCompany(s): ServiceNow, ServiceNowAbstract: Join us to learn how critical issues are escalated and resolved faster with Major Incident...

Create Virtual Agents for Awesome Self-Service Experiences

Session Code: LAB3010Presenter(s): Nabil Asbi, Dan GradyCompany(s): ServiceNow, ServiceNowAbstract: Fasten your seatbelt and discover the power and flexibility of ServiceNow Change Management. This la...

Use Natural Language Understanding (NLU) to Improve Virtual Agent Success Rates

Session Code: LAB3000Presenter(s): Nabil Asbi, Dan GradyCompany(s): ServiceNow, ServiceNowAbstract: Attendees of this workshop will build chatbot conversations to interact with a custom application. T...

Make Field Service Management your own

Session Code: LAB2998Presenter(s): Michael Tan, Ricardo AndradeCompany(s): ServiceNow, ServiceNowAbstract: Learn how to configure Field Service Management to create and schedule new work orders design...

How to use IntegrationHub ETL to import data

Session Code: LAB2795Presenter(s): Ritika Goyal, Ana AgnelloCompany(s): ServiceNow, ServiceNowAbstract: IntegrationHub ETL is a new UI tool to that enables customers to import data fast and easy. Come...