IT Business Management vision and roadmap

Session Code: BRE3060Presenter(s): Scott FullerCompany(s): ServiceNowAbstract: Scott Fuller, Senior Director IT Business Management product management will provide the vision and strategy for Project ...

Unlocking Vendor Risk Potential with Bitsight and ServiceNow Integration

Session Code: BRE3090Presenter(s): Sudhanshu Kairab, Saugat SindhuCompany(s): Comcast, KPMGAbstract: We will present how we have transformed our Vendor Risk program in ServiceNow integrating Bitsight ...

Panel: Implementing an Employee-Centric Knowledge Management Strategy

Session Code: BRE3101Presenter(s): Kelly Taylor, Michael Calleia, Karen Goslin, Allison French, Tiffany Stutler, Lacy MeiselCompany(s): LCBO, MetLife, Partners Healthcare, ServiceNow, Oshkosh Corporat...

Accelerated Business Growth & Transforming Client Engagements With Now Platform

Session Code: BRE3063Presenter(s): Lois Coatney, Kashyap PuranikCompany(s): Information Services Group Inc, Information Services Group IndiaAbstract: ISG (Information Services Group) is a leading glob...

How to Automate Procurement with ServiceNow

Session Code: BRE3026Presenter(s): Colby BlakemanCompany(s): ServiceNowAbstract: From the warehouse to your desk, learn how ServiceNow is automating purchasing workflows with the NOW platform for both...

What's New In ITOM Optimization: Cloud Insights and Cloud Management

Session Code: BRE3058Presenter(s): Zack SargentCompany(s): ServiceNowAbstract: Join product management leadership and learn what is new with ITOM Optimization including enhancements and capabilities f...

Customer panel: Best practices to successfully implement your CMDB

Session Code: BRE3047Presenter(s): John Constantelos, Gary Collins, Beau Bramlett, Kevin de LeonCompany(s): North Carolina State University, Finastra, Northwestern Mutual Life Insurance Company, Exelo...

Application Portfolio Management vision and roadmap

Session Code: BRE3051Presenter(s): Albert HsuCompany(s): ServiceNowAbstract: Al Hsu, Application Portfolio Management product manager will provide the vision and strategy to the organizations to bette...

Leveraging Augmented Reality for digital transformation of Field Service

Session Code: BRE2961Presenter(s): Nikki Narang, Bogdan Udrea, Sam WaicbergCompany(s): ServiceNow, NTT Data, CareARAbstract: Learn how NTT Data has enabled their Field Service workforce with Augmented...

How to use the New NowSupport Mobile Application to help you get work done 24/7

Session Code: BRE2964Presenter(s): Rob MuroCompany(s): ServiceNowAbstract: We knew our customers wanted anywhere, anytime self-service support with an effortless, modern user experience. That’s why we...

Common Service Data Model (CSDM) Best Practices from the REAL World

Session Code: BRE3023Presenter(s): Scott Lemm, Mark Bodman, Jessa LydersCompany(s): ServiceNow, ServiceNow, ServiceNowAbstract: Demystify the Common Service Data Model (CSDM) with Real World Best Prac...

Maximize your ability to obtain Support from ServiceNow

Session Code: BRE2963Presenter(s): Teena SinghCompany(s): ServiceNowAbstract: We created programs to empower our customers to directly influence how ServiceNow drives change to the way we provide serv...

ServiceNow for SREs

Session Code: BRE2933Presenter(s): Gerard Berthet, Anthony AngeloCompany(s): ServiceNow, ServiceNowAbstract: ServiceNow brings a dynamic environment for SREs. A solution bringing ServiceNow DevOps, IT...

Swiss Re: Trailblazing cross-enterprise digital workflows with IntegrationHub

Session Code: BRE2946Presenter(s): Mark HullCompany(s): Swiss ReMartin BarclayAbstract: With the Now Platform as our core IT and enterprise service management platform, we wanted to bring our employee...

The Digital Butterfly Effect – the unintended consequences of Technology

Session Code: BRE2935Presenter(s): Dave WrightCompany(s): ServiceNowAbstract: Consider that your next personal assistant may be a bot and the reality that AI will likely turbocharge employee self-serv...

Now Platform: Strategy & Roadmap

Session Code: BRE2942Presenter(s): Marcus TorresCompany(s): ServiceNowAbstract: To help our customers transform unstructured processes into digital workflows at scale, ServiceNow offers the Now Platfo...

Going Mobile with Field Service at Kansas City Southern Railway

Session Code: BRE2841Presenter(s): John Edwards, Russell FawcettCompany(s): Kansas City Southern Railway, Kansas City Southern RailwayAbstract: Kansas City Southern Railway implemented Field Service M...

Unlock Productivity and Drive Business Performance with Performance Analytics

Session Code: BRE2867Presenter(s): Michael KaczunCompany(s): BNY MellonAbstract: Learn how IT management at the Bank of New York Mellon (BNY Mellon) saw an opportunity to unlock productivity and trans...

Accenture Federal Services - Our journey so far with Cloud Management

Session Code: BRE2888Presenter(s): Christopher Roge, Derek YagerCompany(s): Accenture Federal Services, Accenture Federal ServicesAbstract: While investigating options for automated provisioning of Az...

DevOps and ITSM: From clash of cultures to happy coexistence

Session Code: BRE2928Presenter(s): Anne Kristine N�ssCompany(s): DNB Bank ASAAbstract: Join us to hear about the DevOps journey at a large European bank. We’ll share the fun and the challenges of brin...